ITIL®
We accompany you holistically and flexibly on your way to ITIL® certification.
Our ITIL® 4 course portfolio includes all official courses: from ITIL® Foundation, Managing Professional, Strategic Leader and Practice Manager to ITIL® Master. With numerous on-site courses (Zurich, Bern, Basel) and virtual or in-house training at your location, we offer you comprehensive and flexible support all the way through to your ITIL® certification.
ITIL® is the collection of best practices and the de facto global standard in IT Service Management. Learn the proven and effective practices and demonstrate your competence with an ITIL® certificate. As an accredited training provider of PeopleCert, Digicomp offers you practical and holistic support.
Benefit from the most comprehensive ITIL® portfolio in Switzerland and our hands-on training approach. Our training courses have a modular structure and offer you maximum flexibility in terms of training times, location, learning format and language.
Book your ITIL® training as a package or as individual modules. Participate online live or on campus at our locations in Zurich, Bern or Basel and choose whether you want to prepare for your certification in English, French or German.
Our experienced trainers look forward to meeting you. Using a mix of technical input, practical exercises and discussion, they will ensure that you not only achieve your learning objectives, but also put what you have learnt into practice.
Getting started with the ITIL® Framework
Start your ITIL® learning journey with the ITIL® Foundation course and the ITIL® Foundation certification.
Digicomp offers 2 training courses in preparation for the ITIL® Foundation certification:
The ITIL® Foundation compact course is aimed at people who already have experience of ITIL® and are primarily interested in obtaining the certificate. The ITIL® 4 Foundation Practice course is aimed at newcomers to ITIL® and people who are interested in implementing ITIL®. In this course, the topics can be covered in more detail and there is plenty of time for practical examples and discussion.
The next steps after ITIL® Foundation certification
Once you have started, you can gain further qualifications to suit your job profile:
ITIL® 4 Managing Professional:
- ITIL® 4 Specialist: Create, Deliver and Support (ITCDS)
- ITIL® 4 Specialist: Drive Stakeholder Value (ITDSV)
- ITIL® 4 Strategist: Direct, Plan and Improve (ITDPI)
- ITIL® 4 Specialist: High Velocity IT (HVIT)
The 4 modules of the ITIL® Managing Professional are aimed at IT professionals working in senior positions in the field of IT Service Management. The ITIL® Managing Professional certification path focuses on practical and technical skills and applications of ITIL® in a real working environment.
ITIL® 4 Strategic Leader (ITILSL):
The «ITIL® Strategic Leader» certification is aimed at IT professionals who have a leadership role in IT Service Management and want to deepen their skills and knowledge in strategic IT Service Management to support the business objectives of their organisations.
- ITIL® 4 Practice Manager: Monitor, Support and Fulfil (ITMSF)
- ITIL® 4 Practice Manager: Plan, Implement and Control (ITPIC)
- ITIL® 4 Practice Manager: Collaborate, Assure and Improve (ITCAI)
The Practice Manager is aimed at operational IT professionals who want to deepen and understand their knowledge of individual practices and put them into practice.
Choose one of the Practice Manager modules above and the ITIL® 4 Specialist: Create, Deliver and Support (ITCDS) module from the Managing Professional stream and you will achieve the ITIL® Practice Manager qualification.
ITIL® Master
ITIL® Managing Professional + ITIL® Strategic Leader + ITIL® Managing Professional = ITIL® Master
The highest ITIL® certification – the ITIL® Master – is awarded to all holders of the «ITIL® Managing Professional», «Strategic Leader» and «Practice Manager» certifications. If you too would like to become a globally recognised ITIL® Master, attend one of our information events.
At our information events, we will also show you how you can enhance your ITIL® Management Professional qualification with a CAS in Digital Service Management from our partner, HWZ Hochschule für Wirtschaft Zürich, which is worth 15 ECTS points.
If you have any further questions, please visit our ITIL® FAQ landing page.
For PeopleCert's DevOps certifications, please visit the DevOps page.