IT Service Management (ITSM)
Improve your IT services sustainably with practical courses on ITIL®, lean management and process management. Our training programme supports you in the targeted development of your ITSM, whether it's service quality, efficiency or customer satisfaction.
Discover the «CAS Digital Service Management»
Obtain the internationally recognised ITIL® Managing Professional certificate. Demonstrate your knowledge in a practice-oriented transfer project to obtain the CAS Digital Service Management, which is awarded by our partner,University of Applied Sciences in Business Administration Zurich (HWZ), and is worth 15 ECTS points.
What is IT Service Management
IT Service Management (ITSM) is the systematic approach to planning, providing, controlling and improving IT services – with the aim of aligning IT with business needs in the best possible way. The focus here is on standardised processes, clear responsibilities and a customer-oriented service concept. Elements of lean management also support the avoidance of waste and promote continuous improvement.
Why is IT service management indispensable today?
In a digitalised world, companies rely heavily on reliable IT services. ITSM creates the necessary structure for this by improving service quality, increasing efficiency, and ensuring that IT services meet business needs. Lean management methods complement ITSM by helping to streamline processes, maximise customer benefits, and reduce response times. At the same time, ITSM promotes adherence to security and compliance requirements, establishing IT as a strategic partner within the company.
ITIL® – the leading framework in IT Service Management (ITSM)
ITIL® (Information Technology Infrastructure Library) is the most widely used and recognised international framework for IT Service Management (ITSM). ITIL® 4, the current version, integrates modern management approaches such as Agile, DevOps and Lean Management to help IT organisations become more efficient, improve quality and embrace continuous improvement.
Digicomp is a PeopleCert accredited training organisation (ATO) for ITIL® and offers a complete training portfolio, including Foundation certification to the ITIL® Master. All training courses are conducted by experts with extensive experience of both teaching and applying ITIL® in practice.