ITIL®
Want to improve your IT Service Management skills? Discover our ITIL® training courses to learn and apply proven methods that improve service quality and reduce costs.
ITIL® Version 5 is here!
Discover what the new ITIL® version means for modern digital service and product management. In our blog, ITIL® expert and PeopleCert Ambassador Adrian Probst explains the most important new features.
Get exclusive insights at the ITIL® Version 5 launch event with PeopleCert—or be among the first to obtain ITIL® Version 5 Foundation certification in our ITIL® Foundation Compact and Practical courses.
ITIL® Version 5: The operating system for tomorrow's digital world
The IT world is spinning faster than ever. While ITIL® 4 taught us to think agilely, ITIL® Version 5 goes one crucial step further: It makes artificial intelligence (AI) and digital products the standard.
At a time when AI governance and digital value creation are decisive for success, ITIL® Version 5 provides the necessary tools – AI-native, practical, and radically value-oriented.
The new qualification scheme: Your journey to mastery
The familiar titles such as Managing Professional, Strategic Leader, Practice Manager, and ITIL® Master remain, but the content has been completely redesigned. At the heart of it are three brand-new modules that reflect the roles that companies need today:
ITIL® Product
From concept to market success. We used to manage IT services, but now we build digital products. This module shows you how to master the entire product lifecycle—from the initial vision to design and market readiness. Ideal for anyone working at the interface between business and technology.
ITIL® Service
Stability meets high speed. A product is only as good as the service behind it. Here you will learn how modern services can be operated and scaled stably in times of cloud-native and AI automation. It is the foundation for reliability in a complex world.
ITIL® Experience
Focus on people. Technology alone does not create value. This module is all about the customer and employee experience. You will learn how to create journey maps and ensure that IT not only works, but also inspires users and delivers real business value.
What's new? Your advantages at a glance
- AI-Native: AI is not an additional chapter, but runs through all course materials and practices.
- Product & Service Lifecycle: An intuitive model with 8 activities (from Discover to Support) that perfectly reflects the modern working reality.
- Value Stream Power: You will not only learn theory, but also how to manage end-to-end value streams.
- Future-proof: ITIL® integrates topics such as sustainability and AI governance directly into your daily work.
Why digicomp
As an accredited training provider of PeopleCert, digicomp supports you with practical and comprehensive trainings.
Benefit from the most comprehensive ITIL® portfolio in Switzerland and our practice-oriented training concept. Our trainings are modular in structure and offer you maximum flexibility in terms of training times, location, learning format, and language.
Book your ITIL® training as a package solution or as individual modules. Take part online or on campus at our locations in Zurich, Bern, or Basel, and choose whether you want to prepare for your certification in German, English, or French.
Our experienced trainers look forward to seeing you. With a mix of expert input, practical exercises, and discussions, they ensure that you not only achieve your learning goals, but also apply what you have learned in practice.