Course package
ITIL® 4 Strategic Leader («ITILSL»)
Course facts
- Understanding how ITIL® can be applied at a strategic level
- Understanding how ITIL® practices can be used to develop a strategy for your own organisation
- Understanding the impact of digital/IT strategy on business management
1 ITIL® 4 Direct, Plan and Improve (3 days)
- Key terms and concepts
- Main principles and methods
- Continuous improvement
- Organizational Change Management (OCM)
- Measurement and reporting
- Managing, planning and improving value flows and practices
2 ITIL® 4 Leader: Digital and IT Strategy (3 days)
- ITIL® guiding principles in digital and IT strategy decisions and activities
- Using the digital strategy to respond to digital interference
- Concepts: Digital Technology, Digital Business, Digital Organization etc.
- Relationship between digital and IT strategy and the components of ITIL® SVS
- The opportunities and risks of an organization in connection with the digital and IT strategy
- Strategic approaches for more customer/market relevance and operational excellence
- Steps and techniques for a digital and IT strategy
- Implementation of a digital and IT strategy
The course contents/learning goals are based on the official syllabus of Axelos.
This course is aimed at employees in IT organizations in leading positions or aspiring managers.
At least three years of IT management experience.
The «ITIL® 4 (and since October 21, 2024 also v3) Foundation» certification is a prerequisite for this course. If you are not yet in possession of one or other of the «Foundation» certifications, please attend the following course:
You can book the exam in English or German. The courseware is in English and the official literature is in either English or German. In general, we recommend that you take the exam in the language of the official literature. When you register for the exam, you can choose the language of the exam and the language of the eBook.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera.
For more information about the exam, please visit the PeopleCert website here.
You will receive the ITIL® 4 Strategic Leader certificate if you have passed the exams for the two courses ITIL® 4 Direct, Plan and Improve and ITIL® 4 Leader: Digital and IT Strategy.
ITIL® 4 Direct, Plan and Improve
Exam format: 40 multiple choice exam questions, duration 1.5 hours, pass rate: 70%, closed book
ITIL® 4 Leader: Digital and IT Strategy
Exam format: 30 multiple-choice exam questions, duration: 60 minutes, pass rate: 70%, closed book
Please note that PeopleCert will not issue your certificate if the above requirements are not met.
Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
https://www.peoplecert.org/en/terms-of-service-and-privacy-policy – under this link you will find more information about the complaint management of our certification partner and your rights.