Course
ITIL® 4 Practice Manager: Plan, Implement and Control («ITPIC»)
Course facts
- Understanding the practice success factors for the practices covered and what to look out for to be successful
- Establishing IT asset management to maximise the value of your assets
- Planning and implementing an appropriate IT asset lifecycle for different assets
- Planning and performing an IT asset management audit
- Developing a suitable change enablement for the organisation with different change types and change authorities
- Understanding the different types of deployments that can be distributed across the organisation and when they are appropriate
- Ensuring that releases are planned appropriately for the organisation and that the process is structured appropriately
- Understanding the concept of configuration items to determine which CI types are relevant to your organisation
1 Introduction to Plan, Implement & Control Practices
2 Change Enablement
- Purpose and key terms
- Success factors and associated metrics
- Value streams and processes
- Organization and People
- Information and technology
- Partners and Suppliers
3 Release Management
- Purpose and key terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and Technology
- Partners and suppliers
4 Service Configuration Management
- Purpose and key terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and Technology
- Partners and suppliers
5 Deployment Management
- Purpose and key terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and technology
- Partners and Suppliers
6 IT Asset Management
- Purpose and key terms
- Success factors and associated metrics
- Value streams and processes
- Organization and people
- Information and Technology
- Partners and Suppliers
7 Practice Capability Development
The course content/learning objectives are based on the official syllabus.
Component of the following courses
The course requires an additional time commitment outside of class of at least 20 hours (reading the book and repetition/homework).
The course consists of three days of interactive training consisting of presentation and group exercises. Please reserve evenings during the training for repetition and/or minor homework. The preparation and completion of homework will contribute significantly to exam success.
This training is suitable for anyone who wants to get more practical know-how on operational ITIL® practices. This includes operational managers and process managers.
The «ITIL® 4 Foundation» certificate is a prerequisite for this course. If you do not yet have this certificate, attend the following course:
The exam is available in English only. The course materials and official literature are also available in English only.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: Closed book, multiple-choice exam questions, number of questions: 60, pass rate: 65% (39 points out of 60), duration: 90 minutes, no aids allowed
If you also successfully pass the course: ITIL® 4 Create, Deliver and Support, you will receive the certificate «ITIL® 4 Practice Manager».
Under this link you will find more information about the complaint management of our certification partner and your rights.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.