Course
digicode: SNVRI
ServiceNow: Vulnerability Response Implementation
Course facts
- Exploring Vulnerability Response and discover the application components
- Configuring NVD Integration
- Software Bill of Materials (SBOM)
- Configuring Classification Rules
- Configuring Assignment Rules
- Configuring Vulnerability Calculators
- Configuring Vulnerability Remediation Task Rules
- Configuring Vulnerability Workspaces
- Performing a Full Qualys Integration
- Understanding the Exception Management Components
1 Vulnerability Response Overview
This introductory module provides a foundational understanding of Vulnerability Response, covering its essential components and the roles of key personas.
2 Data Organization in Vulnerability Response
Organizing data for Vulnerability Response is the focus here, which examines foundational data and how it applies to host, application, and container vulnerabilities, as well as the response dashboard.
3 Tools to manage Vulnerability Response
Key tools are introduced for effectively managing the Vulnerability Response process, including CMDB, CSDM, classification, assignment, and grouping strategies.
4 Vulnerability Integration and Solution Management
The topic of integrations is central to this module, detailing how to manage solutions, enrich data, and assess vulnerability exposure.
5 Vulnerability Remediation and Other Actions
Finally, the course outlines various actions for vulnerability remediation, such as handling exceptions, integrating with change management, and closing out vulnerabilities.
In this two-day interactive training, you will work directly in your own ServiceNow training instance with realistic test data. A continuous practical scenario simulates real-world challenges from your daily work environment.
The course follows a proven learning cycle: Impulse session > Live demo > Hands-on lab > Discussion. In the practical exercises, you will be guided step-by-step, receiving live support from our experienced experts.
This course is designed for anyone implementing or working with ServiceNow Vulnerability Response. The training is ideal for the following roles:
- Process Ownership: Individuals driving Vulnerability Management both strategically and operationally.
- Technical & Support: Technical consultants and system admins who configure, develop, or support the applications.
- Project Management: IT project, program, or engagement managers leading the ServiceNow implementation.
- Operations: Operations managers overseeing the processes facilitated by Vulnerability Response.
Take a look at the «Welcome to ServiceNow» and «Get Started with Now Create» courses, which you can attend on demand.
We recommend attending the following courses beforehand:
Upon completion of the course, ServiceNow recommends gaining at least two to three months of practical experience before taking the «Certified Implementation Specialist – Vulnerability Response (CIS-VR)» exam. This ensures that you consolidate your knowledge and are optimally prepared.
Detailed information regarding the exam process can be found in the official Exam Blueprint. By successfully passing the certification, you officially demonstrate your expertise as a «Certified Implementation Specialist – Vulnerability Response (CIS-VR)».