Course
digicode: SNADMA
ServiceNow Administration Advanced
Course facts
- Identifying ServiceNow applications and application components
- Explaining the difference between application configurations and customizations
- Describing best practices for reporting efficiencies within the ServiceNow platform
- Debugging and troubleshooting various instance scenarios
- Identifying various factors affecting performance
- Recognizing different data paths into the ServiceNow platform
1 Application Data Management
This module covers how to manage application data, including configurations, cloning instances, and creating database indexes for searching.
2 Development and Debugging
Focused on the development lifecycle, this section teaches working with code and various debugging techniques like Session Debug and Script Debugger.
3 Platform Analytics
You will learn to create database views, visualize data from those views, and configure and schedule dashboards for data analysis.
4 Integrations
You will explore different integration methods, including an overview of Web Services, REST, Direct Web Services, Scripted Web Services, and the Integration Hub.
5 Access and Security
Security topics are addressed here, specifically focusing on authentication, authorization, hardening the platform, and exploring Allow and Deny ACLs.
6 Platform Optimization and Maintenance-Data
A crucial area, this module looks at maintaining data quality through Data Hygiene and understanding the Common Service Data Model (CSDM).
7 Platform Optimization and Maintenance - Instance
Key factors in instance performance and maintenance are detailed, including exploring Instance Scan and managing releases and upgrades.
During this two-day interactive course, you will use your own practice instance on the ServiceNow platform. This already contains various test data. The course is based on a scenario that simulates real-world situations. You will learn through impulses, group discussions and practical exercises in various labs.
This course is designed for ServiceNow System Administrators who are wanting to take their skills to the next level and learn advanced platform administration techniques.
Take a look at the «Welcome to ServiceNow» course, which you can attend on demand.
We recommend attending the following course beforehand:
- ServiceNow Administration Fundamentals and 2-3 months of hands-on administration experience
- Fundamental administration core concepts
- Application Navigator
- Form configuration
- List configuration
- System settings
- Update Sets
- JavaScript experience