IT Controlling in Provider Management («H34345»)

1 Introduction to IT controlling in provider management

• Current developments
• Motives for IT outsourcing
• Definitions of terms
• Objectives of IT controlling in IT provider management

2 Dimensions and characteristics of IT outsourcing

• Characteristics of sourcing
• Key points of make-or-buy in IT outsourcing
• IT processes in IT outsourcing
• Effects on the organisation of IT controlling

3 Functions and stages of provider management

• Focal points of IT controlling in provider management
• Providing the basis for make-or-buy decisions
• Sustainable management of IT processes (ITIL) based on SLAs
• Financial and non-financial KPIs relevant to controlling
• Service reporting - requirements for the provider
• Control through penalties
• Ongoing assessment of risks and success factors

4 Use of instruments and tools

• IT service catalogue as a basis for service delivery and billing
• Price and cost models for IT provider management
• Ongoing reporting on ITIL processes
• Technical monitoring

5 Practical recommendations and implementation tips

• Participants will have the opportunity to ask their own questions

This training is aimed at managers in IT controlling, IT controllers, IT managers, managing directors, CIOs, provider managers, IT service managers and IT purchasers.

Basic knowledge and interest in IT controlling are advantageous. No further prior knowledge is required.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.