Business Relationship Management Professional («GBRM»)

• What Business Relationship Management is and its value to an organization.
• The need for an organization to move beyond the traditional goals of profit and products and focus on goals that are appropriate for a relationship-based organization.
• The importance of integrating business relationship management into all areas of the business.
• The importance of educating the business that a mature BRM capability develops culture, builds partnerships, adds value, and fulfills purpose.
• How business relationship management can be applied to the triple bottom line of the business - people, purpose and planet.
• The foundational knowledge, skills and mindset of the Business Relationship Management role.
• The key Business Relationship Management approaches, tools and templates used to achieve results.
• The value and impact of BRM capability on an organization by creating a draft BRM Capability Workbook.

This course provides a thorough overview of the essential concepts of Business Relationship Management (BRM). Upon completion of the BRMP® course, you will be able to demonstrate that you understand the following:

• What BRM is and its value to a business.
• Why a company should go beyond profits and products to include people, purpose-driven goals and the planet
• Why BRM should be integrated into every element of the organization
• The contribution of the BRM role to the purpose of the organization
• The fundamental knowledge, skills and mindset of the BRM role
• The key BRM approaches, tools and templates used to achieve results
• How a BRM team can foster BRM capability to develop culture, build partnerships, drive value, and fulfill purpose within the organization

This course is designed for anyone with an interest in improving the relationship and understanding between business and IT:

• Business Relationship Managers and/or Business Partners in any industry or function.
• Leaders who want to know more about how to develop culture, build partnerships, drive value, and/or fulfill purpose in organizations.
• Executives who are ready to take on a BRM role or build their BRM skills.
• Service Delivery Managers responsible for managing customer contracts and relationships.
• Account managers/sales responsible for understanding customer requirements
• Service/product owners on the service provider side
• CIOs who manage relationships with the business
• Business and IT stakeholders who want to understand the principles of business relationship management

The training does not require any prerequisites. Experience in service management and business relationship management is an advantage.

BRMP® Business Relationship Management Professional, awarded by APMG. The exam can be taken in English or German.

Exam format:

• Multiple Choice
• closed book
• Number of questions: 50 questions 
• Pass rate: 25 marks or more required to pass (out of 50 available) – 50%
• Duration: 40 minutes

• BRMP® Business Relationship Management Professional

This course is conducted in collaboration with our partner Glenfis.