Microsoft Dynamics 365 Field Service – Intensive Training («MB240»)

This condensed boot camp will turn you into a field service professional in two intensive days. You will start with the basic configuration of work order types, resources and geo-locations, set up AI-supported deployment planning and put the mobile app into operation. You then control warehouse and spare parts inventories, automate returns, connect IoT sensors for proactive maintenance and create inspection forms. Numerous hands-on labs and best-practice tips prepare you optimally for real projects and the MB-240 certification.

Content:

• Field Service Basics & System Architecture
• Work Orders, Incident Types, Service Tasks
• Resource Planning & Resource Scheduling Optimization (RSO)
• Mobile App: Configuration, Offline Function, Checklists & Signatures
• Inventory, Purchase & Return Processes
• Assets, IoT Integration & Connected Field Service
• Inspections, SLA Monitoring & Reports with Power BI
• Integrations with Customer Service, Outlook & Teams
• Deployment, Security & Exam Tips for MB-240

Component of the following courses

• Intensive Training – Microsoft Dynamics 365 Field Service

Field service technicians & dispatchers, functional consultants, service managers, system integrators and anyone who wants to get Dynamics 365 Field Service up and running quickly.