Sustainable Argumentation and Discussion («H32097»)

1 Basics of partner-oriented argumentation

• Perceiving and responding to verbal and nonverbal signals in others
• Learning to understand others

2 The successful argumentation

• Formulating arguments convincingly
• The question as a basis for your own argumentation
• Learning to listen actively
• Emotional and factual argumentation
• Specifically addressing the partner's motives
• Logical reasoning

3 Forms of conversation

• Two-way conversation
• Conversation and discussion in small groups
• The phases of a discussion

4 Conversation strategies

• Formulating goals
• Planning goal achievement/defining goal hierarchies
• Learning offensive and defensive strategies
• Using negotiation tactics
• Dealing with evasive maneuvers of the interlocutor

5 Difficult situations

• Dealing with conflict situations appropriately
• Dealing confidently with unfair dialectics
• Cooperation and confrontation in discussion rounds with several partners

The course focuses on practical exercises in which various conversation and negotiation situations are simulated. In addition, role plays and communication exercises with self-reflection result in a holistic exchange and learning process.

This course is designed for all employees who want to prepare specifically for discussion and conversation situations.

There are no formal requirements for this course.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.