Course

Conflict Management («H32087»)

In this seminar, you will learn how to deal constructively with conflicts by recognizing tensions, dealing with them openly, and resolving them in a way that benefits everyone involved. Use effective techniques to train solution-oriented behavior.
4.62272 Ratings
Duration 2 days
Price 1'800.–
Please note:  This is a reseller course and as such excluded from any discounts (excluding promo codes).
Course information This course is held in cooperation with Haufe Akademie. For the purpose of conducting the course, the participants' data will be transmitted there and processed there under their own responsibility. Please take note of the relevant Privacy notice.
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Course facts

Key Learnings
  • Dealing with the topic of «conflict» and benefiting from the experience of the group, individual feedback and the expertise of the trainer
  • Identifying and analysing conflicts at an early stage and thus contributing to quicker clarification and decision making
  • Learning to see conflicts as an opportunity to improve communication and cooperation in your own environment, and thus to (pro-)actively contribute to the development of your own organisation
  • Trying out new interventions for dealing with conflict in a safe space and recognising their immediate impact
Content

1 Types of conflict

  • Conflicts in business practice
  • Conflicts in teams, groups and organizations
  • Role and goal conflicts

2 Recognizing conflicts

  • Causes and symptoms of conflicts
  • Basic forms of human behavior
  • Recognizing conflict potential
  • Developing early warning systems
  • Dynamics of escalation in conflicts

3 Attitude towards conflicts

  • Recognizing one's own attitude towards conflicts
  • Own conflict styles in the field of tension to their environment

4 Conflict diagnosis and analysis

  • Analysis of one's own reactions and ability to deal with conflict

5 Targeted conflict management

  • Basic patterns of conflict resolution
  • What helps in conflict: guiding questions of conflict analysis
  • Variety of strategies in conflicts

6 Conflict resolution techniques

  • Exiting the conflict spiral
  • Conversation and communication techniques in conflicts
  • Building blocks of conflict conversation
  • Dealing with resistance
  • Use of tension potentials
Methodology & didactics
You will work on concrete conflict cases from your environment. In discussions and role plays, approaches to solutions for your practice will be developed together. The topic is dealt with comprehensively by means of presentations, practical exercises, exchange of experiences and communication exercises. Checklists facilitate the practical implementation.
Target audience

This course is aimed at specialists and managers at all levels, project leaders, consultants and all employees who need and want to resolve conflicts.

Requirements

There are no formal requirements for this course.

Additional information

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.

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Choose your date

29
Apr
2025
30
Apr
2025
Virtual Training
German
Timetable
Guaranteed to take place.
CHF 1’800.-
exkl. 8.1% Mwst.
Guaranteed to take place.
CHF 1’800.-
exkl. 8.1% Mwst.
15
May
2025
16
May
2025
Virtual Training
German
Timetable
If you register now, this course is guaranteed to take place!
CHF 1’800.-
exkl. 8.1% Mwst.
If you register now, this course is guaranteed to take place!
CHF 1’800.-
exkl. 8.1% Mwst.
16
Jun
2025
17
Jun
2025
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
17
Jul
2025
18
Jul
2025
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
4
Aug
2025
5
Aug
2025
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
16
Sep
2025
17
Sep
2025
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
28
Oct
2025
29
Oct
2025
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
11
Dec
2025
12
Dec
2025
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
16
Mar
2026
17
Mar
2026
Virtual Training
German
Timetable
CHF 1’800.-
exkl. 8.1% Mwst.
CHF 1’800.-
exkl. 8.1% Mwst.
Next date
29
Apr
2025
30
Apr
2025
Virtual Training
German
Timetable
Guaranteed to take place.
CHF 1’800.-
exkl. 8.1% Mwst.
Guaranteed to take place.
CHF 1’800.-
exkl. 8.1% Mwst.