Course
digicode: H33755
Conflict Management
Course facts
Download as PDF- Dealing with the topic of «conflict» and benefiting from the experience of the group, individual feedback and the expertise of the trainers
- Identifying and analyzing conflicts at an early stage and thus contributing to quicker clarification and decision making
- Learning to see conflicts as an opportunity to improve communication and cooperation in your own environment, and thus to actively contribute to the development of your own organization
- Trying out new interventions for dealing with conflict in a safe space and recognizing their immediate impact
- Reflecting on one's own conflict management skills and behavior in conflict situations
1 Types of conflict
- Conflicts in business practice
- Conflicts in teams, groups and organizations
- Role and goal conflicts
2 Recognizing conflicts
- Causes and symptoms of conflicts
- Basic forms of human behavior
- Recognizing conflict potential
- Developing early warning systems
- Dynamics of escalation in conflicts
3 Your Own Attitudes Toward Conflict
- Recognizing your own attitude toward conflict
- Your own conflict styles in relation to your environment
- Self-reflection
4 Conflict diagnosis and analysis
- Analysis of one's own reactions and ability to deal with conflict
5 Targeted conflict management
- Basic patterns of conflict resolution
- What helps in conflict: guiding questions of conflict analysis
- Variety of strategies in conflicts
6 Conflict resolution techniques
- Getting out of the conflict spiral
- Conversation and communication techniques in conflicts
- Elements of a conflict discussion
- Dealing with resistance
- Leveraging the potential of tension
You will work on concrete conflict cases from your environment.
In discussions and role plays, approaches to solutions for your practice will be developed together.
The topic is dealt with comprehensively by means of presentations, practical exercises, exchange of experiences and communication exercises. Checklists facilitate the practical implementation.
This course is aimed at specialists and managers at all levels, project leaders, consultants and all employees who need and want to resolve conflicts.
There are no formal requirements for this course.
This training can also be offered virtually upon request.