Communication («H32009»)

1 Communication basics

• Communication models – different approaches
• What is said is not heard: How true is my perception?
• Factual and relational levels

2 My impact: self-image versus external image

• Getting to know your own communication style
• How much of what I say gets through?
• Using my voice and body language effectively

3 Preparing for the conversation

• Inner attitude and mental preparation during the conversation
• The aim of the conversation: What do I want to achieve?
• Framework conditions for a successful conversation

4 Techniques and strategies for a successful conversation

• Using clarifiers to minimise the loss of information
• Structure and a common thread Leading conversations with confidence
• Leading with questions: Using questions effectively
• Understanding before being understood: The technique of active listening
• I-messages: Using feedback well

5 Mastering individual conversation situations

• Using the right conversation tool at the right time
• Remaining confident and calm in challenging dialogue situations such as misunderstandings or resistance

This course consists of a mix of conversation and behavioral exercises, role plays and professional impulse contributions. Reflection and feedback in small groups as well as in the plenum ensure your sustainable learning success.

This course is aimed at specialists and managers and all employees who want to review and optimize their conversational skills.

There are no formal requirements for this course.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.