Course
Experience IT Service Management (ITSM) with the Titanic Simulation («SIMTIT»)
Experience first-hand how a lack of planning, communication and coordination can have disastrous consequences - in IT as on the Titanic. Implement ITSM theory directly in your team and experience the benefits first hand.
Duration
1 day
Price
4'900.–
Please note:
This training is only conducted in-house.
Course facts
Key Learnings
- Increasing customer and team satisfaction
- Optimising communication and collaboration
- Learning to make critical decisions under pressure
- Planning and coordinating effectively / managing workload efficiently
- Minimising risks proactively
- Experiencing how flexibility and adaptability make the difference in ITSM
- Understanding how IT services contribute to business success
- Recognising the central role of ITSM in business continuity
Content
- Experience ITSM in practice
- Risk mitigation through structure
- Teamwork and Communication
- Strategic action and planning
- Transfer to everyday work
Methodology & didactics
The Titanic simulation brings IT Service Management (ITSM) to life. Instead of dry theory, you immerse yourself in an interactive adventure where clear communication, well thought-out planning and smart decisions are the order of the day – just like in the real world of IT.
Working as a team, you will steer the Titanic through a series of turbulent challenges. Can you save the ship from sinking? The simulation playfully demonstrates how mistakes, chaos and lack of coordination can jeopardise business operations – and how structured ITSM helps to minimise risks and optimise processes.
With plenty of «aha» moments, you will experience first-hand how ITSM strategies work in practice. Based on proven frameworks such as ITIL®, VeriSM or IT4IT, you will gain valuable insights that you can integrate directly into your day-to-day work.
The simulation is offered as in-house training only and can be run with a minimum of 8, ideally 11 (up to a maximum of 13) participants.
Target audience
This simulation is suitable for roles inside and outside IT, including IT (operations) team members, IT managers and team leaders, business roles, executives and ITSM specialists.
This simulation supports IT operations teams in continuously improving their own skills, in designing and implementing services, and in the practical application of IT Service Management frameworks.
Requirements
No formal requirements or prior knowledge are required.
Additional information
This simulation is conducted in cooperation with our partner Operaio GmbH.
Download
Questions
We currently do not have any dates scheduled.
But we can arrange one for you. We will be happy to advise you individually on your course planning.
Contact us