Course
digicode: SNHRI
ServiceNow: Human Resources (HR) Implementation
Course facts
- Discussing the ServiceNow HRSD solution and its capabilities
- Gaining practical knowledge of the architecture of the HRSD solution
- Configuring HR properties, criteria, PDF document templates, and managed documents
- Exploring skills, routing and assignment rules, advanced work assignment, and HR Agent Workspace
- Learning about campaigns and how they are structured
- Configuring a campaign for Employee Center
- Learning about the security options that determine access to HR tables and secure the HRSD application
- Learning about ServiceNow platform localization / internationalization
- Exploring HR Integrations
- Exploring ServiceNow Intelligence solutions for HRSD
- Exploring implementation and configuration methodologies for HRSD
- Updating and managing the Employee Center
1 Human Resource Service Delivery (HRSD) Overview
Provides an overview of HRSD applications, prerequisites, and implementation considerations.
2 Configure HRSD
Covers the configuration of core HRSD elements, including tables, case assignment options, localization, and internationalization.
3 Additional Concepts
Introduces related topics such as Content Automation and Campaigns, Employee Document Management, and Quick Start Tests.
4 Secure HRSD
Focuses on security aspects like governance strategies, delegated development, and locking down HR administration.
5 HR Integrations
Dedicated to discussing HR Integrations.
6 Now Intelligence for HRSD
Explores the use of Now Intelligence specifically for HRSD.
7 Dig Deeper
Encourages further exploration of application-expanding features, reviewing implementation considerations, and offering additional tips for success.
In this two-day interactive course, you will acquire in-depth knowledge and practical experience in configuring the «ServiceNow HRSD» application. You will work directly on the ServiceNow platform in your own instance – a «sandbox» with demo and test data. You will take on the role of a technical consultant implementing the HRSD solution for a fictitious company. In practical lab exercises, you will work on realistic scenarios. The course combines short lectures and group discussions with extensive practical exercises.
This course is designed for consultants who implement the «ServiceNow Human Resources Service Delivery» application.
Prepare for your course with these on-demand resources:
- Welcome to ServiceNow
- Get Started with Now Create
- Employee Center Essentials
- Introduction to HR Service Delivery (HRSD)
We also recommend attending the following courses beforehand:
Upon completion of the course, ServiceNow recommends gaining at least two to three months of practical experience before taking the «Certified Implementation Specialist – Human Resources (CIS-HR)» exam. This ensures that you consolidate your knowledge and are optimally prepared.
Detailed information regarding the exam process can be found in the official Exam Blueprint. By successfully passing the certification, you officially demonstrate your expertise as a «Certified Implementation Specialist – Human Resources (CIS-HR)».