Training course
digicode: 761MP
ITIL® Managing Professional (Version 5)
Course facts
Download as PDFITIL® Product
- Understanding the ITIL® product lifecycle from strategy to operations
- Applying digital product management methods to create value
- Understanding the collaboration between product management, development, and operations
ITIL® Service
- Understanding the concepts of modern service delivery and service optimization
- Applying practices to manage and improve services
- Understanding the collaboration between IT, business, and stakeholders
ITIL® Experience
- Understanding the key concepts of customer and user experience
- Applying methods to design and optimize service experiences
- Analyzing the impact of experience management on value creation
ITIL® Transformation
- Understanding the concepts of digital transformation and organizational change
- Applying governance and improvement approaches in IT service management
- Driving continuous improvement and strategic development of organizations
- Introduction to digital products
- Discover
- Design
- Acquire
- Build
- Transition
- Deliver
- Support
- End-to-end lifecycle management
- Fundamentals of digital products and services
- Discover
- Design
- Acquire
- Build
- Transition
- Operate
- Deliver
- Support
- End-to-end lifecycle management
- Introduction to the digital experience
- Recording the digital experience
- Service journey from the organization's perspective
- Service journey from the stakeholder's perspective
- Improving the digital experience
- Scenarios for improving the experience
- ITIL® Foundation Review
- The ITIL® Transformation Model
- Patterns for the initiation phase
- Patterns for governance and management structures
- Patterns for implementation
- Examples of holistic transformation
- Measuring, learning, and consolidating insights
- ITIL® & AI
- ITIL® and other frameworks
The course content and learning objectives are based on the official syllabus.
Consists of the following modules
This course package provides a thorough and in-depth exploration of the official syllabus content across four 3-day courses. Exercises and discussions help reinforce the material and facilitate group reflection. Sample exams and quizzes are designed to provide targeted and structured exam preparation.
Please allow at least 20 hours outside of class time for preparation and follow-up work related to the training.
This training course is right for you if you play an active role in shaping modern IT services, digital products, and digital transformations, and want to apply ITIL® best practices in a targeted way in your day-to-day work. It is aimed at specialists and managers who want to consistently align services and products with business value, engage stakeholders, and drive sustainable organizational development.
This is the right course for you if you effectively orchestrate people, processes, and technology to sustainably improve service quality, customer experiences, and organizational change. You also consistently evolve ITIL® – from traditional service management to modern, value-oriented operational and organizational models.
The target audience includes:
- IT Service Managers and Service Owners
- Product Owners and Product Managers
- Team Leads and IT Executives
- Transformation and Change Leads
- DevOps and Service Delivery Leaders
- IT and Business Managers with responsibility for services or products
An «ITIL® Version 5 Foundation» or «ITIL® 4 Foundation» certification is a prerequisite for this course.
If you do not yet hold either of these «Foundation» certifications, please take the following course:
The exams are currently available only in English.
A few days before the start of each module, you will receive an email from PeopleCert containing a voucher for an online exam. You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a personal PC or laptop, as company laptops often have restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: Multiple-choice exam questions, number of questions: 40, duration: 90 minutes
During the exam, you will use the «ITIL® Car Rental Scenario», which provides the background information for the exam questions.
This is an «open-book» exam. You may use the official books «ITIL® Product», «ITIL® Service», «ITIL® Experience», and «ITIL® Transformation» and take notes in them. No other aids are permitted.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert candidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.