Course
digicode: IT5TRA
ITIL® Transformation
Course facts
Download as PDF- Understanding the ITIL® Guiding Principles and their significance for organizations
- Understanding the key concepts of products, services, and product and service management
- Understanding the four dimensions of ITIL® product and service management and how they interact
- Understanding the purpose and components of the ITIL® Service Value System (SVS)
- Understanding the ITIL® product and service lifecycle
- Knowing the definition and scope of transformation in the ITIL® context
- Understanding the characteristics and different types of change (e.g., disruptive vs. uncertain)
- Understanding the four levels of the ITIL® Transformation Model (Governance, Positioning, Implementation, Learning)
- Applying the phases and steps of the ITIL® Transformation Model to simple scenarios
- Evaluating transformation approaches based on models, levels, and fundamental concepts
1 ITIL® Foundation Review
2 The ITIL® Transformation Model
3 Patterns for the initiation phase
4 Patterns for governance and management structures
5 Patterns for implementation
6 Examples of holistic transformation
7 Measuring, learning, and consolidating insights
8 ITIL® & AI
9 ITIL® and other frameworks
The course content and learning objectives are based on the official syllabus.
Component of the following courses
This three-day training course provides a thorough and in-depth exploration of the official syllabus. Exercises and discussions help reinforce the material and facilitate group reflection. Sample exams and quizzes are designed to provide targeted and structured exam preparation.
Please set aside at least 20 hours outside of class time for preparation and follow-up work related to the training.
This course is for you if you want to actively shape transformation in IT Service Management and embed it sustainably within your organization. It is designed for specialists and managers who are responsible for change, development, or organization-wide transformation.
This is the right course for you if you want to align strategic goals with operational implementation and continuous improvement. Typical roles include service and product managers, project leaders, and specialists in continuous improvement and organizational development.
An «ITIL® Version 5 Foundation» or «ITIL® 4 Foundation» certification is a prerequisite for this course. If you do not yet hold either of these «Foundation» certifications, please take the following course:
The exam is currently only available in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: multiple-choice exam questions, number of questions: 40, duration: 90 minutes
During the exam, you will use the «ITIL® Car Rental Scenario», which provides you with background information for the exam questions.
This is an open book exam. You may use the official book «ITIL Transformation (Version 5)» and take notes in it. No other aids are permitted.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.
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