Course
digicode: SNPAF
ServiceNow: Platform Analytics (PA) Fundamentals
Course facts
- Exploring the Platform Analytics data structure
- Managing Platform Analytics Roles
- Generating Automated Indicators
- Building Formula and Manual Indicators
- Constructing and managing Breakdowns, Elements Filters, Targets, and Thresholds
- Setting up and managing Data Collector Jobs and understand Score retention
- Exploring the very basics of KPI Details, Dashboards, and Data Visualizations
- Understanding the Platform Analytics Roadmap
1 Platform Analytics Introduction
This module introduces the key functionality, roles, deployment, and differences between Platform Analytics and operational reporting.
2 Data Collection
Learners will master the fundamentals of data collection, including job configuration, best practices, and distinctions between daily and historic collection.
3 Automated Indicators
Configure Automated Indicators and Indicator Sources while practicing the built-in assisted workflow for Indicator creation.
4 Automated Breakdowns
Configuring Breakdowns, Breakdown Sources, and Mappings is the focus, along with managing them via the Breakdown Matrix and its exclusions.
5 Formula and Manual Indicators
Discover the applications and usage of Manual Indicators, including manual breakdowns, and learn the basic syntax for creating Formula Indicators.
6 Displaying Actionable Data
Understanding how to utilize Targets, Thresholds, Time Series, Trends, Breakdowns, and Elements Filters helps to refine Platform Analytics data for meaningful insights.
7 Data Visualizations and Dashboards
Build role-oriented dashboards by constructing them and adding relevant data visualizations, finally exploring the Platform Analytics Experience components and Roadmap.
The course includes extensive practical exercises to deepen the concepts covered and to gain hands-on experience. The exercises are conducted in a personal, dedicated training instance.
This course is designed for Platform Analytics Administrators who plan to administer the Platform Analytics Administration application. Service owners and power users who plan to develop requirements and specifications for creating indicators and dashboards may also benefit from this course.
For users who plan to focus primarily on analyzing indicator trends to identify process improvements, consider the «Get Started with Platform Analytics KPI Details» and «Get Started with Platform Analytics KPI Signals» courses first.
For users who plan to focus primarily on building Dashboards and Data Visualizations, consider the «Get Started with Platform Analytics Workspace» and «Get Started with Data Visualizations in Next Experience Dashboards» courses first.
Take a look at the «Welcome to ServiceNow» and «Platform Analytics Overview» courses, which you can attend on demand.
We recommend attending the following course beforehand: ServiceNow Administration Fundamentals