Course

Atlassian Managing Jira Service Projects («ATJI04»)

Set up and efficiently operate an Atlassian Service Desk with Jira Service Management. In hands-on exercises, you will learn the most important configuration tasks for a successful service desk setup.
Duration 1 day
Price 1'300.–
Course documents Jira environment, manual (slides + notes) as PDF, workbook as PDF, all in English
Recommendation Bring a notebook or other mobile device of your choice for the digital course materials.
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Course facts

Key Learnings
  • Setting up a service desk with Jira Service Management
  • Creating Service License Agreements (SLA) and automation rules
Content
  • Creating a service desk project
  • Setting up request types
  • Creating waiting loops
  • Creating service license agreements (SLA)
  • Linking the service desk to a Confluence knowledge base
  • Adding an e-mail account
  • Customizing the branding of the customer portal and Global Help Desk
  • Adding agents, customers and other Jira users
  • Creating and customizing automation rules
Methodology & didactics
Presentation, demonstration alternating with hands-on exercises
Target audience
Jira administrators who want to set up or administer a service desk with Jira Service Management. People who are responsible for setting up a Jira Service project in Jira Service Management.
Requirements
Attendance of the course «Jira Administration Part 1» or comparable experience is required.
    COURSE

    Atlassian Jira Administration («ATJI05»)

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Additional information

The training takes place in cooperation with catworkx. catworkx is an Atlassian Platinum Solution Partner.

Please note: The training takes place on the Atlassian Cloud.

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10
Jul
2025
Zürich
German
Timetable
CHF 1’300.-
exkl. 8.1% Mwst.
CHF 1’300.-
exkl. 8.1% Mwst.
29
Sep
2025
Zürich
German
Timetable
CHF 1’300.-
exkl. 8.1% Mwst.
CHF 1’300.-
exkl. 8.1% Mwst.
27
Nov
2025
Zürich
German
Timetable
CHF 1’300.-
exkl. 8.1% Mwst.
CHF 1’300.-
exkl. 8.1% Mwst.
Next date
10
Jul
2025
Zürich
German
Timetable
CHF 1’300.-
exkl. 8.1% Mwst.
CHF 1’300.-
exkl. 8.1% Mwst.