The GenAI revolution in IT service management opens up unprecedented opportunities for IT leaders to optimize and transform their services. By using generative AI, organizations can automate their IT processes, increase efficiency and develop innovative solutions to complex problems that were previously impossible. From intelligent chatbots for customer service to predictive maintenance and automated problem solving, GenAI promises to fundamentally change the way IT services are delivered and managed.
However, this technological revolution also brings with it significant challenges (data protection, the ethical use of AI and integration of new technologies into existing systems, employee training). Overcoming these challenges is crucial for the successful use of GenAI in IT service management.
For IT leaders, the GenAI revolution offers the opportunity to position themselves as innovators and drivers of digital transformation. By investing strategically in GenAI technologies and developing a clear vision for their use, they can give their organizations a decisive competitive advantage. The key to success lies in the balance between innovation and risk management and the ability to harness the potential of GenAI without losing sight of the fundamental principles of IT service management.
Register now for the DigiApéro and get insights into how GenAI is revolutionizing IT service management and answers to the following questions:
We look forward to meeting you and to an exciting exchange of ideas over drinks afterwards.
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More about the speaker
GCRG Head of AI Center of Excellence, ED at UBS AG
Georg Langlotz is Data and AI Product Delivery Lead with a focus on digital business transformation in the front office and risk and compliance management. He won a Risk Award with the development of an operational risk management solution. With over 20 years of experience in leading global teams, he has actively transformed teams and departments as well as coached and motivated employees to continuously exceed customer expectations in international and dynamic environments. He is an accomplished strategist with an analytical, structured and entrepreneurial mindset.
Georg Langlotz has extensive experience in the further development of business and operating models as well as technological innovations. As a digitalization enthusiast, he focuses on customer experience management, data and AI, data & machine learning governance, agentic AI and process excellence. He is particularly interested in the implementation of business model innovations through disruptive technologies.