Sourcing and cloud computing have massively increased the complexity of the IT value chain. As a result, managing a dynamic multi-vendor supplier relationship has become a key challenge for IT organizations. Service Integration and Management (SIAM) is establishing itself as a new approach based on Service Management and IT Governance principles.
Service Integration is a set of principles and practices that facilitates collaborative work between service providers to maximize the benefits of multi-sourcing. Service Integration facilitates the integration of supplier services, the technology they are composed of, and the various service delivery organizations and their processes into a single service operating model.
This course is aimed at ITSM practitioners working in an integrated multi-sourcing environment, service customer managers who have to provide the business with IT services from a multi-sourcing environment, service provider delivery managers with the responsibility to integrate services from a multi-sourcing environment as well as service provider managers who have to control and monitor the integration of services from a multi-sourcing environment.
No formal requirements. Experience in service management and sourcing is an advantage.
SIAM® Foundation, awarded through EXIN. The exam can be taken in German or English. We recommend taking the exam in the language of the course materials (English).
This course is conducted in collaboration with our partner Glenfis.