ITIL® 4 Specialist: Sustainability in Digital & IT («SDIT»)

Module 1: Introduction

• Key concepts of sustainability
• Digital technology, IT services, and sustainability
• Benefits of sustainability

Module 2: What is the vision?

• Role and structure of the sustainability vision
• Sustainability models, issues, and concepts
• Digital sustainability
• Materiality assessment

Module 3: Where are we now?

• Understanding the context
• External and internal assessment
• SWOT Analysis
• Audits

Module 4: Where do we want to be?

• Defining sustainability objectives
• Justifying sustainability objectives

Module 5: How do we get there?

• Strategies of sustainability
• Embedding sustainability into the service value system
• Planning recommendations

Module 6: Take action

• Taking sustainable action
• Sustainability in VUCA environments
• Ongoing activities

Module 7: Did we get there?

• Sustainability measurements
• Sustainability reporting

Module 8: How do we keep the momentum going?

• Continuous orientation
• Governance and audit
• Communication
• Collaboration
• Innovation
• Staying up to date

The course content/learning objectives are based on the official Axelos Syllabus.

2 weeks before the course you will receive the official book. The seminar requires an additional time commitment outside of class of at least 20 hours.

The course is composed of three days of interactive training consisting of presentation and group exercises. Please reserve evenings during the training for repetition and/or minor homework. 

This course is aimed at IT/digital/service strategists, service designers/architects, product/service managers and ITSM managers.

Managers at all levels who shape alignment and strategy as well as holders of an existing ITIL® 4 qualification who wish to expand their knowledge. 

The «ITIL® 4 (and since October 21, 2024 also v3) Foundation» certification is a prerequisite for this course. If you are not yet in possession of one or other of the «Foundation» certifications, please attend the following course:

You can book the exam in English or German. The courseware is in English and the official literature is in either English or German. In general, we recommend that you take the exam in the language of the official literature. When you register for the exam, you can choose the language of the exam and the language of the eBook.

You will receive a voucher for an online exam via email from PeopleCert a few days before the course begins. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera.

For more information about the exam, please visit the PeopleCert website here.

Format: 25 multiple-choice exam questions, duration: 60 minutes, closed book, 4 practical assignments.

Please note that PeopleCert will not issue your certificate if the above requirements are not met.

«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.

Under this link you will find more information about the complaint management of our certification partner and your rights.

• ITIL® 4 Specialist: Sustainability in Digital & IT

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