Course
ITIL® 4 Specialist: Acquiring & Managing Cloud Services («AMCS»)
Course facts
- Understanding the importance of cloud services to an organisation
- Defining an organisation's requirements for cloud solutions
- Evaluating the readiness of an organisation to adopt cloud solutions
- Identifying the different types of cloud services and understand their applicability in an organisational context
- Understanding the selection and procurement of cloud services
- Deploying and deactivating cloud services
- Managing and using cloud services
- Evaluating and improving a cloud strategy
Module 1: Introduction
- What is the cloud?
- Cloud services
- Role of cloud in digital transformation
- Sustainability objectives
- Governance
Module 2: Can the organization benefit from the cloud?
- Cloud’s role in strategy
- Cloud strategic positioning
- Value: Outcomes, costs, and risks
- Formulating the initial cloud strategy
Module 3: Cloud service provider
- CSP landscape
- Requirements
- Cloud readiness assessement
- Cloud strategy and cloud service requirements
Module 4: Selecting the right services and service provider
- Desired minimum return on investment
- Communicating requirements
- Requesting and reviewing proposals
- Defining and communicating a business case for cloud services
Module 5: Negotiating and planning
- Value co-creation
- Cloud service agreements
- Share responsibility model
- Charging models
Module 6: Onboard (and offboard): Moving to the cloud
- General considerations
- Migrating to the cloud
- Security and compliance considerations
Module 7: Enabling value
- Operating model alignment
- Value co-creation drivers in practice
- Managing the optimization of cloud service consumption
- Managing cloud service quality
- Cloud tools for value co-creation
Module 8: Measuring and improving
- Maintaining operating model alignment
- VUCA and the value cocreation map
- Continual improvement
The course content/learning objectives are based on the official Axelos Syllabus.
2 weeks before the course you will receive the official book. The seminar requires an additional time commitment outside of class of at least 20 hours.
The course is composed of three days of interactive training consisting of presentation and group exercises. Please reserve evenings during the training for repetition and/or minor homework.
This course is aimed at C-level (and aspiring C-level) as well as cloud architects and cloud consultants, procurement and Capture Manager considering procuring cloud services.
Individuals continuing their journey in service management, ITSM managers and aspiring ITSM managers, managers of all levels involved in shaping direction and strategy as well as existing ITIL qualification holders wishing to develop their knowledge.
The «ITIL® 4 (and since October 21, 2024 also v3) Foundation» certification is a prerequisite for this course. If you are not yet in possession of one or other of the «Foundation» certifications, please attend the following course:
You can book the exam in English or German. The courseware is in English and the official literature is in either English or German. In general, we recommend that you take the exam in the language of the official literature. When you register for the exam, you can choose the language of the exam and the language of the eBook.
You will receive a voucher for an online exam via email from PeopleCert a few days before the course begins. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera.
For more information about the exam, please visit the PeopleCert website here.
Format: 40 multiple-choice exam questions, duration: 1.5 hours, pass rate: 65%, closed book
Please note that PeopleCert will not issue your certificate if the above requirements are not met.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
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