Course
Business Relationship Management – Grab@Pizza («GSIPIZ»)
This experiential training shows the team how important the role of IT is in the business and how it can best work together to help the business achieve its goals.
Duration
1 day
Price
5'500.–
Please note:
This is a reseller course and as such excluded from any discounts (excluding promo codes).
Please note
This course is only provided as an in-house training. Request your individual offer.
Course facts
Key Learnings
- Deliver agreed IT services with limited resources – limited by budget and staff
- Optimize IT costs by optimizing ITSM personnel, processes and supporting technologies
- Effective use of suppliers
- Prioritize IT investments and workload in terms of maintenance and support, innovation and development
- Transform business requirements into the required IT services
- Plan and prioritize application development activities
- Minimize potential business risks and threats
- Realize and illustrate added value for the company
Content
In this simulation, your task is to hire the IT department of one of the largest pizza companies in the world so that the company can achieve its goal. And that is: to secure an even bigger piece of the global pizza market. To this end, operating costs are to be reduced, revenues and market share increased, and customer satisfaction and loyalty improved. IT plays a central role in this.
How do you organize your IT resources? And what IT products and services do you use to help the company achieve its goals?
The focus of this practical simulation is on:
- Business Relationship Management
- Service Level Management
- Change Management
- Financial Management
Methodology & didactics
The simulation is offered as an in-house training and can be carried out with a minimum number of 8 participants (up to a maximum of 12).
Target audience
This course is aimed at Business Relationship Managers, Account Managers, Business Managers, Service Managers as well as CIOs.
Requirements
No formal requirements. Experience in service management and business relationship management would be an advantage.
Additional information
This simulation is conducted in collaboration with our partner Glenfis.
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Questions
We currently do not have any dates scheduled.
But we can arrange one for you. We will be happy to advise you individually on your course planning.
Contact us