Course
Agile Service Management Simulation – MarsLander («GSIML»)
How to deal with the challenges of DevOps, Scrum etc? This simulation is about exploring and experiencing how the current IT organization can be transformed into a more agile and lean organization.
Duration
1 day
Price
5'500.–
Please note:
This is a reseller course and as such excluded from any discounts (excluding promo codes).
Please note
This course is only provided as an in-house training. Request your individual offer.
Course facts
Key Learnings
- Service teams and create high performance teams
- Visualize work through the use of Kanban
- Increase the flow of work
- Involve suppliers in the services
- Work closely with development
- Continuous improvement of services
- Developing into a flexible service organization that can respond quickly to changing requirements
- Customer orientation and developing the "customer mindset" within the team
- Effectively manage workload (end-to-end) and reduce unplanned work
- Improve customer and employee satisfaction
Content
This Marslander simulation is an effective way to stimulate a new, agile mindset within the IT organization. It helps to create a dialogue and it helps employees to better understand how to improve their own way of working from their current traditional service management to an agile service management approach. This is not a big implementation project, but rather a small step-by-step approach based on their own motivation.
ITIL® skills are still relevant. But they need to be able to respond better to rapid change – this is where the word agile service management comes in. But what exactly does that mean?
Methodology & didactics
The simulation is offered as an in-house training and can be conducted with a minimum number of 9 participants (up to a maximum of 12). In the online version, a number of 6-7 participants is recommended.
Target audience
This simulation is suitable for roles within and outside of IT as well as for employees in IT (Operations) Teams, IT Managers and Team Leaders, Development Teams, Business Roles and ITSM Specialists.
This simulation helps IT Operations teams take the next step towards the DevOps philosophy and ITIL Practitioner guidelines.
Requirements
No formal requirements
Additional information
This simulation is conducted in collaboration with our partner Glenfis.
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Questions
We currently do not have any dates scheduled.
But we can arrange one for you. We will be happy to advise you individually on your course planning.
Contact us