Course
digicode: IT5
ITIL® Version 5 Foundation – Compact Course
Course facts
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Knowing how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Learning about the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® service value system
- Knowing the activities of the service value chain and understanding how they work together to create value
- Understanding the importance of value streams, including value stream analysis and value stream management in digital organizations
- Understanding how ITIL® contributes to the optimization of organizations and the development of professional competencies
1 The four dimensions of service management
- Introduction
- Organization and people
- Value streams and processes
- Information and technology
- Partners and suppliers
2 Key concepts of digital product and service management
- Service economy
- Service relationships
3 The digital product and service lifecycle
- Lifecycle management activities
4 The ITIL® Service Value System
- Overview of the Service Value System
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
5 Identifying, Mapping, and Managing Value Streams
- Why Value Streams
- Value Streams of Digital Organizations
- Value Stream Analysis
- Service Value Management
6 Next Steps
- Optimizing Organizations
- Implementing Professional Competencies
- Looking beyond ITIL®
The course content/learning objectives are based on the official syllabus.
Building on impulse phases, small exercises, discussions, and exam preparation are carried out.
The course is aimed at individuals who are involved in modern IT service management and ITIL® and want to understand how digital products and services can be managed holistically and continuously improved. It is aimed at IT specialists, project managers, service and process managers, product owners, consultants, and executives and managers who want to optimize IT's contribution to value creation and the achievement of corporate goals.
There are no formal prerequisites for the course.
The exam is currently only available in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: multiple-choice exam questions, number of questions: 40, duration: 60 minutes, no aids allowed
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.
ITIL® is a registered trademark of PeopleCert, used with the permission of PeopleCert. All rights reserved.