Course
digicode: IT5L
ITIL® Version 5 Foundation – Practical Course
Course facts
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Knowing how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Learning about the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® service value system
- Knowing the activities of the service value chain and understanding how they work together to create value
- Understanding the importance of value streams, including value stream analysis and value stream management in digital organizations
- Understanding how ITIL® contributes to the optimization of organizations and the development of professional competencies
1 The Four Dimensions of Service Management
- Introduction
- Organization and People
- Value Streams and Processes
- Information and Technology
- Partners and Suppliers
2 Key Concepts of Digital Product and Service Management
- Service Economy
- Service Relationships
3 The Digital Product and Service Lifecycle
- Lifecycle Management Activities
4 The ITIL® Service Value System
- Overview of the Service Value System
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
5 Identifying, Mapping, and Managing Value Streams
- Why Value Streams
- Value Streams of Digital Organizations
- Value Stream Analysis
- Service Value Management
6 Next Steps
- Optimizing Organizations
- Implementing Professional Competencies
- Looking Beyond ITIL®
The course content/learning objectives are based on the official syllabus.
This three-day training course provides sufficient time to cover the contents of the official syllabus in depth and detail. In addition, supplementary topics outside the syllabus can also be covered if required in order to promote a holistic understanding of ITIL®. Exercises and discussions help to consolidate the content and encourage joint reflection. Sample exams and quizzes are used for targeted and structured exam preparation.
This course is aimed at people who have no prior knowledge of ITIL® as well as those interested in ITIL® who not only want to take the exam but are also interested in further information, discussions, and practical ideas.
The course is aimed at people who are involved in modern IT service management and ITIL® and want to understand how digital products and services can be managed holistically and continuously improved. It is aimed at IT specialists, project managers, service and process managers, product owners, consultants, and executives and managers who want to optimize IT's contribution to value creation and the achievement of corporate goals.
There are no formal prerequisites for the course.
The exam is currently only available in English.
A few days before the course starts, you will receive a voucher from PeopleCert for an online exam by email. You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is supervised by a PeopleCert invigilator, so you will need a device with a microphone and camera. We recommend that you take the exam on a personal PC or laptop, as company laptops often have restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format
Multiple-choice exam questions, number of questions: 40, duration: 60 minutes, no aids allowed
«Take2» option
With this option, you can retake the exam at a reduced price if you fail. The retake exam takes place online. If required, you can book this option yourself in your PeopleCert candidate profile before booking the exam. You have up to six months from the date of the first exam to prepare for and take the retake exam.
Under this link, you will find further information on our certification partner's complaint management and your rights.
ITIL® is a registered trademark of PeopleCert and is used with permission from PeopleCert. All rights reserved.