Course
digicode: IT5STR
ITIL® Strategy
Course facts
Download as PDF- Understanding the ITIL® Guiding Principles and the key concepts of products, services, and strategy
- Understanding the ITIL® product and service lifecycle, as well as the four dimensions and how they interact
- Understanding the purpose and components of the ITIL® Service Value System (SVS)
- Understanding key strategic concepts, including digital strategy, transformation, VUCA, and business models
- Understanding strategic considerations across the four dimensions of the ITIL® model
- Understanding the ITIL® Strategy Management Model as well as the strategy development and strategy implementation lifecycles
- Understanding the activities, influencing factors, and outcomes of the strategy development and implementation process
- Applying the steps of the strategy development lifecycle to simple scenarios
- Applying the strategy implementation lifecycle to simple scenarios
- Understanding the importance of strategic capabilities such as leadership, communication, innovation, governance, risk, and sustainability management
1 ITIL® Foundation Review
2 Key Concepts of ITIL® Strategy
3 Strategy across the ITIL® 4 Dimensions of Product and Service Management
4 The ITIL® Strategy Management Model
5 The ITIL® Strategy Development Lifecycle
6 The ITIL® Strategy Implementation Lifecycle
7 Sustainable Strategy Management
8 Strategic Capabilities
9 ITIL® and other Frameworks
The course content and learning objectives are based on the official syllabus.
Component of the following courses
This three-day training course provides a thorough and in-depth exploration of the official syllabus. Exercises and discussions help reinforce the material and facilitate group reflection. Sample exams and quizzes are designed to provide targeted and structured exam preparation.
Please allow at least 20 hours outside of class time for preparation and follow-up work related to the training.
This is the right place for you if you want to make well-informed strategic decisions in an IT and business context and effectively manage their implementation.
The course is aimed at specialists and executives responsible for strategy development, as well as product managers, strategy managers, enterprise architects, and professionals in the fields of transformation, governance, and organizational development.
An «ITIL® Version 5 Foundation» or «ITIL® 4 Foundation» certification is a prerequisite for this course.
If you do not yet hold either of these «Foundation» certifications, attend the following course:
The exam is currently only available in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: multiple-choice exam questions, number of questions: 40, duration: 60 minutes
During the exam, you will use the «ITIL® Car Rental Scenario», which provides you with background information for the exam questions.
This is an open book exam. You may use the official book «ITIL Strategy (Version 5)» and take notes in it. No other aids are permitted.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.
ITIL® is a registered trademark of PeopleCert, used with the permission of PeopleCert. All rights reserved.