Course
digicode: SNSAMF
ServiceNow: Software Asset Management (SAM) Professional Fundamentals
Course facts
- Managing software licenses (models, entitlements, and metrics)
- Controlling the cost of purchasing and managing software assets
- Managing the software asset life cycle from planning to disposal
- Using software discovery and normalization
- Reconciling and achieving software compliance
- Controlling software usage and reclamation
- Improving IT software asset services to end users
- Creating standards and processes for managing software assets
1 Introduction to Software Asset Management
This module covers the foundational concepts of Software Asset Management, its process architecture, and the supporting roles and product on the ServiceNow platform.
2 Trustworthy Data
The next topic focuses on establishing reliable data for SAM, including methods for importing entitlements and installations, as well as the processes of software discovery and normalization.
3 Practical Management
You will learn about the practical aspects of managing software, such as demonstrating components like products, entitlements, and allocations, alongside understanding license metrics and reconciliation results.
4 Operational Integration
Furthermore, the course explores operational integration by detailing software license contracts, utilizing catalogs and change management, and performing software remediation.
5 Strategic Conformance
Finally, strategic conformance is addressed, discussing software model lifecycle capabilities, optimizing software installations, and handling retirement and expiration activities.
6 Reporting and Analytics
Reporting and analytics for Software Asset Management are explained, differentiating between analytics and reporting and describing the various SAM dashboards.
In diesem dreitägigen interaktiven Training arbeitest du direkt mit ServiceNow Software Asset Management Professional. In deiner eigenen Übungsinstanz – einer sicheren Sandbox mit Demo-Daten – wendest du das Gelernte sofort praktisch an.
Anhand eines durchgehenden Praxisszenarios erlebst du die reale Umsetzung von SAM-Strategien. Der Kurs kombiniert Impulseinheiten, Live-Demos und moderierte Diskussionen mit intensiven Hands-on-Labs, in denen du dein Wissen vertiefst.
- ServiceNow Implementer
- ServiceNow System Administrator
- Software Asset Manager
Take a look at the «Welcome to ServiceNow» course, which you can attend on demand.
Attend the following course beforehand:
Upon completion of the course, ServiceNow recommends gaining at least two to three months of practical experience before taking the «Certified Implementation Specialist – Software Asset Management (CIS-SAM)» exam. This ensures that you consolidate your knowledge and are optimally prepared.
Detailed information regarding the exam process can be found in the official Exam Blueprint. By successfully passing the certification, you officially demonstrate your expertise as a «Certified Implementation Specialist – Software Asset Management (CIS-SAM)».