Course
digicode: SNSPF
ServiceNow: Service Portal Fundamentals
Course facts
- Exploring all aspects of the Service Portal application
- Re-configuring an existing portal
- Reviewing the Service Portal framework
- Discovering the baseline Employee Center portal
- Creating new portals, themes, pages, and menus
- Using and creating widgets
- Re-using existing portal components
- Exploring using AI Search as the search engine in a Service Portal
- Configuring other aspects of the platform to enhance a Service Portal
- Creating a Guided Tour within a Service Portal
- Discovering the User Experience Analytics dashboard to better understand Service Portal usage metrics
1 Service Portal overview
This module defines the Service Portal, discusses its purpose and administration, and introduces the Employee Center and Branding Editor.
2 Create a Service Portal
You explore the Service Portal and Bootstrap frameworks while creating a new theme, portal, and page.
3 Widgets
The content focuses on defining, using, cloning, developing, and debugging widgets to manage content on Service Portal pages.
4 Header Menus
You learn to define and create a Header menu, explore menu items and nested items, and review the Mega Menu functionality.
5 AI Search
This section details AI Search capabilities, covering its definition, usage, enabling, configuration, external sources, and performance analytics.
6 Service Portal extras
Key features covered include the User Experience Analytics dashboard, Announcements, User Criteria for access control, and Guided Tours for Service Portals.
7 Redirecting in Service Portal
The final module reviews features like Page Route Maps and Login/SSO options that enable user redirection within a Service Portal.
The course combines impulses, demos and group discussions. In lab exercises, you will build your own service portal from scratch, step by step.
This course is designed for low-code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization's services online.
Take a look at the «Welcome to ServiceNow» course, which you can attend on demand.
We recommend attending the following course beforehand:
- ServiceNow Administration Fundamentals and 6+ months of hands-on administration experience
We also recommend a basic understanding of:
- Scripting in ServiceNow
- AngularJS
- Bootstrap
- CSS
- HTML