Course
digicode: SNCMDB
ServiceNow: Configuration Management Database (CMDB) Fundamentals
Course facts
- Describing the CMDB and the attributes that provide enterprise-wide visibility
- Learning the stages for planning a successful CMDB deployment
- Exploring best practices for configuring and implementing a CMDB, including the role of Health Scan
- Explaining how the CI Class Manager provides a centralized place to create and edit CI classes
- Leveraging the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
- Enabling and using the Multisource CMDB
- Ingesting data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
- Configuring and using the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
- Identifying and managing duplicate CIs in the CMDB
- Creating complex queries on CMDB data using Query Builder
- Remediating common issues with the CMDB
1 Introduction to the CMDB
This module provides a foundation in the ServiceNow CMDB, covering IT challenges, key concepts of asset and configuration management, and steps for deploying a trustworthy CMDB.
2 Configure the CMDB
Through this section, you will learn to set up and manage the core CMDB components, including the CI Class Manager, Identification and Reconciliation Engine (IRE), and Dynamic Reconciliation Rules.
3 Ingest Data into the CMDB
The third module concentrates on populating the CMDB by configuring various data ingestion methods such as ServiceNow Discovery, Service Mapping, IntegrationHub ETL, and Service Graph Connectors.
4 Govern the CMDB
You will gain skills to ensure the quality and health of the CMDB data by using the CMDB Health Dashboard, managing duplicates, handling reclassification, and setting up lifecycle policies with Data Manager.
5 Gain Insight from CMDB Data
Finally, this module explains how to leverage CMDB data to identify issues, perform analysis, and extract business value using tools like the CMDB Query Builder, Unified Map, and Intelligent Search.
Designed to mirror the content from the CMDB Fundamentals on-demand course on ServiceNow University, this live class offers an engaging blend of:
- Instructor-Led Lectures and Demonstrations
- Collaborative Student Discussions
- Hands-On exercises focused on configuring, ingesting, governing, and deriving insights from CMDB data
The instructor-led CMDB Fundamentals course is currently being delivered using Yokohama instances, therefore all hands-on exercises and simulators use this release.
Additionally, participants will evaluate their skills through an adaptive simulator, providing the opportunity to earn a CMDB micro-certification. This course goes beyond the basics, offering a dynamic and immersive experience to build confidence and expertise with the ServiceNow CMDB.
IMPORTANT: This course does not provide a course guidebook. All content presented is available from the CMDB Fundamentals On Demand. However, you will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.
This training provides ServiceNow admins, implementers, and architects with the essential expertise for successful CMDB management: from strategic design and configuration to data integration, health monitoring, and data analysis.
The course is ideal for you if you are responsible for or consult on any of the following roles:
- ServiceNow System Admins
- ServiceNow Implementers
- ServiceNow Architects
- ServiceNow CMDB Admins
Take a look at the «Welcome to ServiceNow» course, which you can attend on demand.
We recommend:
- Working knowledge and experience of the NOW Platform including some basic understanding of the CMDB
- An understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise
- Having taken the course ServiceNow Administration Fundamentals or equivalent experience
At the end of the training, you can obtain both a CMDB Configuration and CMDB Health micro-certification.