Process Management SGO («671»)

• You will learn the importance of efficient processes and understand the interaction of process and organizational structure
• You will be able to apply the methodical approach to the analysis and design of processes
• You can identify weaknesses in the process organization and their causes and are able to optimize and implement processes
• You learn to analyze the initial situation in the enterprise and can identify and define business processes
• You know different ways of developing process maps and prioritising business processes
• You can identify core processes on the basis of a self-developed business process model and build a process-oriented company
• You will gain initial experience in optimizing a business process conceptually
• You will recognize which key figures are important and meaningful for the process
• You will get to know the differences and similarities between current process-oriented KPI approaches and understand the approach of Process Performance Management as a permanent possibility to identify and eliminate process weaknesses by comparing target and actual KPIs

The training course has a modular structure and consists of 10 classroom and online seminar days.

Module 1: Process Improvement Practice (3 days)

• Generative AI (ChatGPT, Claude, Perplexity, etc.) in a process context
• Basics of process management/design
• Process elicitation and modeling
• Process analysis
• Elicitation of process requirements
• Process design
• Process evaluation
• Communication of process implementation

Module 2: Strategic process management (3 days)

• Strategic process organisation (1 day)
  • Basics of process management
  • Strategy development
• Introduction process map (2 days)
  • Process architecture
  • Process check
  • Process vision
  • Process prioritisation and roadmap

Module 3: Continuous Improvement Process CIP (3 days)

• Overview of process management and continuous improvement
• Process management organisation
• Process objectives/ key performance indicators
• Process performance measurement
• Process cockpit
• Process performance diagnosis and control
• Process management - development

Module 4: Practical transfer and conclusion (1 day) – mandatory module

• In the final module you will put your newly acquired knowledge to the test.
• Dr Guido Fischermanns' "Praxishandbuch Prozessmanagement" addresses these issues with concrete guidelines, precise technical explanations and numerous application tips. The work follows a didactically successful, complete and consistent "red thread". All methods and techniques are explained using a continuous case study. The book thus provides you with comprehensive material for your practical work.

This training is aimed at specialists such as process managers, BPM experts, process organisers, (in-house) consultants, project managers as well as managers and employees who are responsible for designing and managing processes.

There are no formal admission requirements. Initial practical experience in the field of process management is an advantage.

This training consists of three modules and leads to the degree «Process Management SGO». The performance record consists of continuous attendance (at least 80%), an examination workshop in the final module and 1 mandatory module, which must be attended 100%.

• Process Management SGO

This course is conducted in cooperation with our partner SGO Business School.