CAS Process Management («671CAS»)

The training course has a modular structure and consists of 18 classroom and online seminar days.

Module 1: Process Improvement Practice (3 days)

• Generative AI (ChatGPT, Claude, Perplexity, etc.) in a process context
• Basics of process management/design
• Process elicitation and modeling
• Process analysis
• Elicitation of process requirements
• Process design
• Process evaluation
• Communication of process implementation

Module 2: Strategic process management (3 days)

• Strategic process organization (1 day online)
  • Basics of process management
  • Strategy development
• Introduction process map (2 days)
  • Process architecture
  • Process check
  • Process vision
  • Process prioritization and roadmap

Module 3: Continuous Improvement Process CIP (3 days)

• Overview process management and continuous improvement
• Organization of process management
• Process objectives/ key performance indicators
• Process performance measurement
• Process cockpit
• Process performance diagnosis and control
• Process Management - Development

Module 4: BPMN 2.0 Business Process Model Notation (2 days online)

• Embedding BPMN into process management
• BPMN elements from A like artifacts to T like typified events
• Collaboration models
• Conversations
• Choreography
• Topics in the environment of BPMN (automation, CMMN, ...)

Module 5: Agile Process Management with AI (2 days)

• Artificial intelligence in the process context
• Artificial intelligence and agility
• ChatGPT, Claude etc.
• Basics of agility and processes
• Agile strategic process organisation
• Agile process design

Module 6: Organizational development – personal and social competence (3 days) – mandatory module

• Levels and fields of action of organizational development
• Self-organization and change
• Communication, feedback and mindset
• Agility and resonance-based (self-)leadership
• Group dynamics and team development
• Values and principles of self-organized teams
• Corporate culture diagnosis and further development
• Culture hacks - micro intervention in the organization

Module 7: Practical transfer and conclusion (2 days) – mandatory module

• In the final module you will put your newly acquired knowledge to the test. Components of the exam are:
  • Multiple choice test
  • BPMN Modelling
  • Exam Workshop
• Dr Guido Fischermanns' "Praxishandbuch Prozessmanagement" addresses these issues with concrete guidelines, precise technical explanations and numerous application tips. The work follows a didactically successful, complete and consistent "red thread". All methods and techniques are explained using a continuous case study. The book thus provides you with comprehensive material for your practical work.

In this form of course, you learn over a longer period of time in a constant group. This allows the learning situations to build on each other and be networked.

This course is aimed at employees in process management, employees in the organizational area, process managers and process analysts, executives with process responsibility, managers and employees in corporate and personnel development, and interested employees from organizational and specialist departments.

There are no formal admission requirements. Initial practical experience in the field of process management is an advantage.

This holistic and challenging course represents a specialization in one of two MAS programs at the Zurich School of Business (HWZ). The performance record consists of continuous attendance (at least 80%), a written exam, an exam workshop in the final module, and 2 mandatory modules, which must be attended 100%. You will receive the certificate «Process Management CAS SGO» (15 ECTS points).

• Process Management CAS SGO

Please note that the mandatory module «Organizational Development - Personal and Social Competence» takes place on-site.

This course is conducted in cooperation with our partner SGO Business School. The CAS and the ECTS points are awarded by the Hochschule für Wirtschaft Zürich (HWZ).