Course

MD280

Microsoft Dynamics 365 Customer Experience Analyst – Compact Bootcamp – Intensive («MD280»)

Become a Dynamics 365 customer experience all-rounder in just 3 days: configure model-driven apps, optimize sales processes with Copilot and gain in-depth customer insights - all hands-on and perfectly tailored for the MB 280 certification.
Duration 3 days
Price 2'550.–
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Course facts

  • Understanding the Dataverse basics and building a model-driven app
  • Digitizing the complete sales cycle
  • Connecting sales data and segmenting target groups in real time
  • Designing multi-level campaigns

This condensed bootcamp summarizes the content of the official MB-280 module series (T01-T04) in three intensive training days. You start with the Dataverse basics and build a model-driven app that serves as a common thread throughout the course. You will then digitize the entire sales cycle: lead capture, opportunity management, product catalog, forecasting and AI-supported sales opportunities with Copilot for Sales.

You then combine sales data with Customer Insights – Data and segment target groups in real time; with Customer Insights – Journeys you design multi-stage campaigns - all directly in the tenant.
Numerous labs and best practice tips ensure that you can immediately implement the concepts in your own project and pass the MB-280 exam with confidence.

Course content (excerpt)

  • Platform & architecture: Dataverse, solution structure, environments
  • Model-driven apps: Tables, relationships, forms, views, security
  • Dynamics 365 Sales: Lead/opportunity management, product catalog, offers, forecasts, copilot gestures
  • Sales Insights & Accelerator: AI scores, sequences, relationship analytics
  • Customer Insights – Data: Data ingestion, standardization, segments, metrics
  • Customer Insights – Journeys: Real-time journeys, triggers, emails, channels
  • Automation & low-code: Power Automate flows, business rules, plugins
  • Analytics & Reporting: Dashboards, Power BI and real-time KPIs
  • Integrations: Teams, Outlook, Power Pages, Dual-Write
  • Governance & ALM: Solutions, Pipelines, Deployment, Exam Tips MB-280

Functional Consultants, CRM/CX Admins, Power Platform Makers, Pre-Sales Engineers and Project or Team Leads who are looking to rapidly deliver comprehensive customer experience solutions with Dynamics 365 and are seeking to pass the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate exam (MB-280).

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