Course
Digicomp Code MD900
Dynamics 365 Fundamentals – CRM & ERP («MD900»)
In one compact day, you will get a 360° overview of all CRM and ERP basic functions of Dynamics 365 - apps, architecture, licensing, best practices and practical demos.
Duration
1 day
Price
900.–
Course documents
Official Microsoft Courseware on Microsoft Learn
Course facts
- Exploring the CRM and ERP functions of Dynamics 365
- Examining the licensing models, security levels and integration scenarios
- Working through typical use cases using practical demos
This crash course combines both Fundamentals tracks into one continuous story: in the morning, you will focus on customer engagement apps (sales, customer service, marketing, field service); in the afternoon, you will delve into the ERP world (finance, supply chain, commerce, HR, project ops). You will learn about similarities, differences and integration scenarios, examine license models, take a look at the security layers and develop typical use cases in hands-on demos - perfect for making decisions or preparing projects.
Content
- Dynamics 365 platform & cloud architecture
- Overview of CRM apps incl. Dataverse & Power Platform
- Overview of ERP apps and their core processes
- Cross-app integrations & dual-write
- Role of Power BI, Power Automate & AI Copilot
- Licensing & deployment options
- Demo tour & guided hands-on exercises
Consultants, project managers, pre-sales, IT strategists and decision-makers who want to gain a solid overall understanding of Dynamics 365 (CRM + ERP) in the shortest possible time.