Course
digicode: MD900
Dynamics 365 Fundamentals – CRM
In one compact day, you will get a 360° overview of all Dynamics 365's basic CRM functions – apps, architecture, licensing, best practices and practical demos.
Duration
1 day
Price
900.–
Course documents
Official Microsoft Courseware on Microsoft Learn
Course facts
- Exploring the CRM functions of Dynamics 365
- Examining the licensing models, security levels and integration scenarios
- Working through typical use cases using practical demos
This crash course dives into Dynamics 365's customer engagement apps (sales, customer service, marketing, field service) in one continuous story. You will learn about similarities, differences and integration scenarios, examine license models, take a look at the security layers and develop typical use cases in hands-on demos - perfect for making decisions or preparing projects.
Content
- Dynamics 365 platform & cloud architecture
- Overview of CRM apps incl. Dataverse & Power Platform
- Cross-app integrations & dual-write
- Role of Power BI, Power Automate & AI Copilot
- Licensing & deployment options
- Demo tour & guided hands-on exercises
Consultants, project managers, pre-sales, IT strategists and decision-makers who want to gain a solid overall understanding of Dynamics 365 (CRM) in the shortest possible time.