Create Custom Agents in Microsoft Copilot Studio – Intensive Training («PL7X8»)

Learn how to create custom agents in Copilot Studio and practice your skills with a guided project.

Vendor code

Duration 1 day

Price 900.–

Course facts

Building and deploying an agent by using Microsoft Copilot Studio
Using topics to create and manage conversation paths in an agent
Working with topic triggers and conversation nodes
Understanding entities and custom entities
Initiating Power Automate flows directly from topics in your agent
Configuring agent to pass conversations to applications such as Omnichannel for Customer Service
Extracting content from support pages and configuring it into agent topics that you can use in conversations
Discovering how the agent can call Microsoft Power Automate actions to retrieve data from Dataverse for Teams
Publishing the agent to your team or the whole company
Microsoft Copilot Studio and Conversation Booster features

1 Build an initial agent with Microsoft Copilot Studio

2 Manage topics in Microsoft Copilot Studio

Microsoft Copilot Studio uses topics, which are like small conversations related to a specific subject. A Microsoft Copilot Studio agent typically includes many topics. This module introduces you to the basic principles of topics such as trigger phrases and conversation paths and how to create them.

3 Work with entities and variables in Microsoft Copilot Studio

Microsoft Copilot Studio allows organizations to quickly create agents based on business scenarios their customers and employees can easily interact with as needed. Items like topics can be easily created by subject matter experts with no coding required, to create intelligent conversation paths to help guide individuals down as they interact with the agents. The agent authoring functionality provided by Microsoft Copilot Studio provides a great starting point for organizations to build intelligent agents.

4 Enhance Microsoft Copilot Studio agents

Many times, you might need to leverage or integrate other technologies for your agent to provide the experience you want. This module examines some of the methods that you can use to enhance your Microsoft Copilot Studio agents such as leveraging Power Automate flow to add actions, and transferring conversations from an agent to Omnichannel for Customer Service.

5 Create an agent with Microsoft Copilot Studio and Dataverse for Teams

Employees who have quick access to information make better decisions, reduce errors, and save money. Agents create a personalized experience that simplifies how employees get information. Microsoft Copilot Studio and Dataverse for Teams create intelligent agents to quickly respond to employee needs without building high-code solutions.

6 Guided Project - Create agents with Microsoft Copilot Studio

This module describes how to create agents by using Microsoft Copilot Studio. Microsoft Copilot Studio is a new feature that you can use to create agents by using natural language. It uses the power of GPT-3 to generate topics, trigger phrases, and responses for your agent. This module also briefly covers how to use the Conversation Booster feature to improve your agent responses.

Access to and familiarity with Microsoft Copilot Studio

But we can arrange one for you. We will be happy to advise you individually on your course planning.