Course

Collaboration Communications Systems Engineer – Intensive Training («MS721»)

Become a Collaboration Communications Systems Engineer: Learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices.
Vendor code

MS-721

Duration 4 days
Price 3'400.–
Course documents Official Microsoft Courseware

Course facts

Key Learnings
  • Planning and designing collaboration communications systems
  • Configuring and managing Teams meetings and events
  • Configuring and managing Teams Phone
  • Configuring and managing Teams Rooms and devices
Content

1 Introduction to Teams meetings and calling
This module provides an overview of Microsoft Teams communication and collaboration options: Teams phones, auto attendants, call queues, meeting room devices, and different meetings types. It covers the benefits and limitations of Teams Phone, while also highlighting the importance of Teams devices in modern workplaces.

2 Plan for Teams Phone
Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.

3 Plan for Microsoft Teams Rooms and shared meeting spacesMicrosoft Teams Rooms are a great way to collaborate with your coworkers in and outside your organization. It lets you join scheduled meetings in a comfortable way without logging in into to compute unit of the room device. To get started with Microsoft Teams Rooms, you need to understand the differences and potential use cases of the different Teams Room devices, the way how these devices are technically managed, which licenses are needed and what it important for a user-friendly physical room installation.

4 Plan and optimize network performance for Teams media
For real-time media in Microsoft Teams, network performance is key to a good user experience. In this module, we cover Teams real-time network requirements and how to optimize your network for Teams real-time media.

5 Configure and deploy Teams Phone
Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling plans or Operator Connect must be configured.

6 Configure and deploy Teams Phone with Direct Routing
In this module, you learn how administrators configure Teams Phone with Direct Routing to meet user needs for telephony through a PSTN.

7 Extend Teams Phone with additional services
Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.

8 Manage meetings and events experiences
Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.

9 Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.

10 Configure and manage voice users
Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.

11 Configure auto attendants and call queues
Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.

12 Configure, deploy, and manage Teams devices
Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.

13 Guided project - Prepare meeting room experiences
In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.

14 Monitor and troubleshoot Teams collaboration communications systems
Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.

Target audience

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Requirements

Fundamental understanding of:

  • Networking
  • Telecommunications
  • Audio/visual and meeting room technologies
  • Identity and access management
  • Microsoft Teams

    Managing Microsoft Teams – Intensive Training («MS700»)

    4 days
    • Basel, Berne, Geneva, Lausanne, Zürich
    CHF
    3'400.–

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25
Aug
2025
28
Aug
2025
Berne
German
Timetable
Guaranteed to take place. Only 18 days left until the start! Register now!
CHF 3’400.-
exkl. 8.1% Mwst.
Guaranteed to take place. Only 18 days left until the start! Register now!
CHF 3’400.-
exkl. 8.1% Mwst.
1
Sep
2025
4
Sep
2025
Geneva
French
Timetable
If you register now, this course is guaranteed to take place!
CHF 3’400.-
exkl. 8.1% Mwst.
If you register now, this course is guaranteed to take place!
CHF 3’400.-
exkl. 8.1% Mwst.
22
Sep
2025
25
Sep
2025
Zürich
German
Timetable
If you register now, this course is guaranteed to take place!
CHF 3’400.-
exkl. 8.1% Mwst.
If you register now, this course is guaranteed to take place!
CHF 3’400.-
exkl. 8.1% Mwst.
13
Oct
2025
16
Oct
2025
Lausanne
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
27
Oct
2025
30
Oct
2025
Berne
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
27
Oct
2025
30
Oct
2025
Basel
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
24
Nov
2025
27
Nov
2025
Geneva
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
24
Nov
2025
27
Nov
2025
Zürich
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
8
Dec
2025
11
Dec
2025
Berne
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
8
Dec
2025
11
Dec
2025
Basel
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
26
Jan
2026
29
Jan
2026
Zürich
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
26
Jan
2026
29
Jan
2026
Geneva
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
2
Feb
2026
5
Feb
2026
Berne
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
2
Feb
2026
5
Feb
2026
Basel
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
9
Mar
2026
12
Mar
2026
Lausanne
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
30
Mar
2026
2
Apr
2026
Zürich
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
30
Mar
2026
2
Apr
2026
Berne
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
30
Mar
2026
2
Apr
2026
Basel
German
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
20
Apr
2026
23
Apr
2026
Geneva
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
1
Jun
2026
4
Jun
2026
Lausanne
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
13
Jul
2026
16
Jul
2026
Geneva
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
24
Aug
2026
27
Aug
2026
Lausanne
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
5
Oct
2026
8
Oct
2026
Geneva
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
16
Nov
2026
19
Nov
2026
Lausanne
French
Timetable
CHF 3’400.-
exkl. 8.1% Mwst.
CHF 3’400.-
exkl. 8.1% Mwst.
Next date
25
Aug
2025
28
Aug
2025
Berne
German
Timetable
Guaranteed to take place. Only 18 days left until the start! Register now!
CHF 3’400.-
exkl. 8.1% Mwst.
Guaranteed to take place. Only 18 days left until the start! Register now!
CHF 3’400.-
exkl. 8.1% Mwst.