Course

H32291

Psychology of Conversation («H32291»)

Lernen Sie die Kunst der Gesprächsführung: Psychologische Grundlagen nutzen, Kommunikationsstil verbessern und erfolgreichere Gespräche führen, auch in schwierigen Situationen.
Duration 2 days
Price 1'800.–
Please note:  This is a reseller course and as such excluded from any discounts (excluding promo codes).
Course information Der Kurs wird in Zusammenarbeit mit der Haufe Akademie durchgeführt. Zum Zweck der Durchführung werden die Daten der Teilnehmenden dorthin übermittelt und dort in eigener Verantwortung verarbeitet. Bitte nehmen Sie die entsprechende Datenschutzerklärung zur Kenntnis.
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Course facts

  • Getting to know the basics of psychology and using them effectively in your own conversations
  • More differentiated perception of conversations and recognition of deeper contexts
  • Experiencing the effects of one's own communication style on the overall course of a conversation
  • Learning how a successful conversation affects the overall situation (long-term effect)
  • Learning how to lead a conversation to a result that satisfies all parties involved

1 Basic psychological assumptions

  • Basic understanding and types of communication
  • Possibilities of active communication
  • Working out communication goals
  • Recognizing the «human» and acknowledging differences

2 Benefits of a differentiated approach

  • Different ways of expressing yourself and listening
  • Distinguishing between factual and relationship levels
  • Understanding contact processes – improving authenticity

3 Perception aids in communication

  • Understanding and using body language and explicit formulations
  • Recognizing different behavioural styles
  • Types of people and suitable approaches
  • Negotiation and communication styles

4 tips for communication practice

  • Strategies for successful communication
  • Use targeted questioning methods
  • Practicing active listening
  • Creating a positive relationship
  • Take the first step – but how?
  • Using metacommunication as a regulator
  • The limits of psychological knowledge

5 What to do when nothing works?

  • Sometimes even psychological knowledge doesn't help
  • How can I recognize such conversational situations?
  • How do I act sensibly in deadlocked situations?
  • How do I achieve greater attention for my conversation concerns?

Expert impulses, role plays with feedback, group exercises with evaluation, discussions, observation from a meta-position, transfer considerations and aids for your practice.

Take the opportunity to bring in your own practical cases.

This course is aimed at specialists, managers and all employees who want to learn the psychological basics of successful communication and use them in their conversations.

There are no formal requirements for participation in this course.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.

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