Psychology of Conversation («H32291»)

1 Basic psychological assumptions

• Basic understanding and types of communication
• Possibilities of active communication
• Working out communication goals
• Recognizing the «human» and acknowledging differences

2 Benefits of a differentiated approach

• Different ways of expressing yourself and listening
• Distinguishing between factual and relationship levels
• Understanding contact processes – improving authenticity

3 Perception aids in communication

• Understanding and using body language and explicit formulations
• Recognizing different behavioural styles
• Types of people and suitable approaches
• Negotiation and communication styles

4 tips for communication practice

• Strategies for successful communication
• Use targeted questioning methods
• Practicing active listening
• Creating a positive relationship
• Take the first step – but how?
• Using metacommunication as a regulator
• The limits of psychological knowledge

5 What to do when nothing works?

• Sometimes even psychological knowledge doesn't help
• How can I recognize such conversational situations?
• How do I act sensibly in deadlocked situations?
• How do I achieve greater attention for my conversation concerns?

Expert impulses, role plays with feedback, group exercises with evaluation, discussions, observation from a meta-position, transfer considerations and aids for your practice.

Take the opportunity to bring in your own practical cases.

This course is aimed at specialists, managers and all employees who want to learn the psychological basics of successful communication and use them in their conversations.

There are no formal requirements for participation in this course.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.