Course
digicode: H32090
Conducting critical discussions and difficult conversations constructively
Course facts
Download as PDF- Optimizing your communication style and expanding your range of options through effective communication techniques
- Developing your analytical skills to respond more flexibly, consciously, and purposefully during conversations
- Practicing realistic feedback conversations and learning how to handle difficult conversation partners to build greater confidence in professional settings
1 Strategic and targeted preparation for critical discussions and difficult conversations
- Systematic analysis of the situation
- Plan discussion objectives, topics, argumentation and procedure
- Anticipation – preparing for difficult situations
- Procedure for unplannable discussion situations
2 The inner attitude
- Clarify your own role and goals
- Dealing with feelings – anger, aversion, fear, etc.
- Assess the possibilities and limits of openness
3 Fundamentals of conversational psychology
- Factors determining the conversation and their control
- Dealing with different personality types
4 Active conversation design
- Control the flow of the conversation
- Argue clearly and comprehensibly on critical points
- Use questions in a targeted manner
- Recognize body language signals
- Flexible discussion techniques – constructive solutions
- Promote cooperation, mutual understanding and responsibility
- Dealing with difficult contacts
- Ensure sustainable results
5 Interventions in difficult situations
- Dealing appropriately with emotional contacts
- Counter provocations and other evasive strategies with confidence
- De-escalating means of conversation
- Address hidden issues
- Correct undesirable developments
- Dealing with your own emotions
A balanced mix of theory and practical exercises. Targeted skill development through simulations and real-world case studies. This process is supported by feedback from the trainer and the group, and, upon request, by video analysis.
This course is aimed at managers at all levels who want to use their communication in a targeted and constructive way to optimize processes and relationships.
There are no formal requirements for participating in this training.
We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.