Leading with Rational and Emotional Intelligence («H32348»)

1 Fundamentals of rational and emotional intelligence

• The 4 basic areas of emotional intelligence in Daniel Goleman's model
• How rationality and emotion interact in the brain: Brain-physiological foundations of emotional intelligence
• The often unconscious influence of emotions on our behavior at work

2 Leading myself successfully – personal emotional competencies

• Self-awareness and self-regulation
• Assessing one's own emotions and their impact on others
• Consciously perceiving one's own emotions and using them authentically and positively
• Creating a calm and efficient state: knowing one's own stress and emotion amplifiers

3 Leading others successfully – effective communication

• Active listening and targeted questioning techniques
• Why the separation of perception, effect and interpretation is so important
• Giving effective and motivating feedback
• Combining clarity of purpose with empathetic dialogue

4 Leading others successfully – motivating leadership

• What motivates or demotivates myself and my employees?
• Perceiving emotional components in employees and dealing with them appropriately
• Situational employee-specific leadership
• Communicating decisions, delivering unpleasant news

5 Working on case studies from practice

• Development of concrete alternatives for action
• Methods and tools for everyday leadership

Holistic and practice-oriented training with a high participant orientation. Essential methods are the discussion of practical cases, exchange of experiences, role plays, perception experiments and communication exercises.

This course is aimed at managers at all levels.

Initial management experience is an advantage.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.