Giving and receiving feedback («H33030»)

Name: Giving and receiving feedback («H33030»)
Price: 1800 CHF

How do you maintain a good feedback culture in your organization? Respectful feedback that moves everyone forward and motivates them. Learn practical tools and strategies for giving and receiving effective feedback.

4.7273 Ratings

Duration 2 days

Price 1'800.–

Please note: This is a reseller course and as such excluded from any discounts (excluding promo codes).

Course information This course is held in cooperation with Haufe Akademie. For the purpose of conducting the course, the participants' data will be transmitted there and processed there under their own responsibility. Please take note of the relevant Privacy notice.

Add to watch List

Course facts

Key Learnings

Observing and analyzing behavior, interactions, and conditions
Making and articulating clear distinctions between perception, effect, interpretation and evaluation
Reproducing your own observations in the form of high-quality and meaningful descriptions with the help of checklists
Understanding the psychological underpinnings of communication to help you communicate in a constructive, authentic and goal-oriented way
Expanding your own vocabulary
Varying the methodical structure of critical feedback depending on the target person
Recognizing manipulation strategies around the topics of «recognition, appreciation and criticism» and effectively counteracting them
Verbalizing the factual and emotional components of criticism
Accepting feedback correctly

Content

1 Feedback goals

Why feedback can be so valuable
Goals and limits: What feedback can and cannot do

2 Perception, interpretation, evaluation

Perception filters and their amazing effect: Examples and self-reflection
Exercises for self-perception and perception of others

3 Feedback: Strategies, tools, checklists

Stumbling blocks on the way to good feedback and how to avoid them
«How do you say that?» – Staying objective even with emotional topics
Feedback for employees or superiors, on a collegial level, in a team: Dos and Don`ts

4 Feedback in practice

Keeping the balance between honesty and friendliness
Speaking clearly and concisely without offending
Appreciation, praise and recognition – without exaggeration
Exercises for practical situations: Strategies, formulations, tips

5 Accepting feedback with confidence

Receiving constructive feedback with confidence
Asking for feedback: possibilities and opportunities
Dealing with unfair feedback

Methodology & didactics

Training with workshop character and numerous case studies from practice, role plays, individual and group work, critical discussions and systemic consulting strategies.

Target audience

All employees and managers who want to live and promote a good feedback culture in their company.

Requirements

There are no formal requirements for this course.

Additional information

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.