Course
Digicomp Code H33030
Giving and receiving feedback («H33030»)
How do you maintain a good feedback culture in your organization? Respectful feedback that moves everyone forward and motivates them. Learn practical tools and strategies for giving and receiving effective feedback.
Duration
2 days
Price
1'800.–
Please note:
This is a reseller course and as such excluded from any discounts (excluding promo codes).
Course information
This course is held in cooperation with Haufe Akademie. For the purpose of conducting the course, the participants' data will be transmitted there and processed there under their own responsibility. Please take note of the relevant Privacy notice.
Course facts
- Observing and analyzing behavior, interactions, and conditions
- Making and articulating clear distinctions between perception, effect, interpretation and evaluation
- Reproducing your own observations in the form of high-quality and meaningful descriptions with the help of checklists
- Understanding the psychological underpinnings of communication to help you communicate in a constructive, authentic and goal-oriented way
- Expanding your own vocabulary
- Varying the methodical structure of critical feedback depending on the target person
- Recognizing manipulation strategies around the topics of «recognition, appreciation and criticism» and effectively counteracting them
- Verbalizing the factual and emotional components of criticism
- Accepting feedback correctly
1 Feedback goals
- Why feedback can be so valuable
- Goals and limits: What feedback can and cannot do
2 Perception, interpretation, evaluation
- Perception filters and their amazing effect: Examples and self-reflection
- Exercises for self-perception and perception of others
3 Feedback: Strategies, tools, checklists
- Stumbling blocks on the way to good feedback and how to avoid them
- «How do you say that?» – Staying objective even with emotional topics
- Feedback for employees or superiors, on a collegial level, in a team: Dos and Don`ts
4 Feedback in practice
- Keeping the balance between honesty and friendliness
- Speaking clearly and concisely without offending
- Appreciation, praise and recognition – without exaggeration
- Exercises for practical situations: Strategies, formulations, tips
5 Accepting feedback with confidence
- Receiving constructive feedback with confidence
- Asking for feedback: possibilities and opportunities
- Dealing with unfair feedback
Training with workshop character and numerous case studies from practice, role plays, individual and group work, critical discussions and systemic consulting strategies.
All employees and managers who want to live and promote a good feedback culture in their company.
There are no formal requirements for this course.
We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.