Digital Transformation Management Advanced («H32494»)

1 Stability or flexibility? – The ambidextrous principle of organisation and digital collaboration

• Ambidexterity principles in change – the new coexistence of flexibility and stability
• Psychological foundations: automaticity, neuroplasticity and the design of new behaviours
• Stable thought and action patterns or: «Culture eats strategy for breakfast»
• Overview of relevant concepts: e.g. Holocratic Organisation, Dual Operating System, Beta Codex, Responsive Organisations and Viable System Model (VSM)
• Organisational designs for implementing agile practices: SAFe, LeSS and Spotify model
• Limits of self-organisation: Delegation level tools for decision making in agile teams and group work on freedom and control: Where do you set your guardrails?
• Best practice: «OKR» – when are objectives and key results the right choice?
• Basics and psychological effects of working from home and mobile working
• Case studies on remote strategies: e.g. settler-traveller choice, remote weeks, 3/2 hybrid model
• Recommendations and discussion: How do your (mobile) teams really work effectively?

2 Human or machine? – AI tools and digital business process automation

• What lies beneath the surface? Legacy systems and digitally mapping your system landscape
• The data-driven enterprise – the basics of data governance and dealing with data silos
• Digital literacy in practice – media literacy and data-driven media use
• Applications for Digital Process Automation (DPA), Business Process Automation (BPA) and Robotic Process Automation (RPA)
• Intelligent Process Automation (IPA) and typical use cases for AI/KI tools - from photo transfer to staff pre-selection
• Big Data Mining – from fraud detection to predictive maintenance
• Chatbots – from customer service to paralegals
• Best practice: «citizen developers» – the potential of low-/no-code platforms
• Fired by the algorithm? – Understanding the attitudes, hopes and fears of your workforce and approaches to collaborative transformation
• Exercise and group discussion – Where does (which) digital automation make sense for you?

3 Transfer

• Implications for your internal employee and management development programmes
• Ideas for transferring to your own work context and defining your own next steps

Keynote speeches, case studies and discussions based on participants' practical experience, best practice examples, exercises, group work, simulations, discussion, exchange of experiences, working aids.

This course is aimed at professionals and managers in the fields of strategy, business development, IT, research and development, management and consulting.

We recommend initial experience with digital transformation and new technologies.

We recommend booking at least 14 days before the seminar date so that you can receive any documents by post in good time.