Course
Digicomp Code 671
Process Management SGO («671»)
Course facts
- Learning about the importance of efficient processes and understanding the interaction between process and structural organization
- Applying a methodical approach to the analysis and design of processes
- Identifying weaknesses in process organization and their causes, as well as optimizing and introducing processes
- Gaining an overview of suitable process management methods
- Learning to develop, implement, design, and model processes in an agile and AI-supported manner
- Using familiar tools to control processes transparently and adapt them flexibly
- Knowing the most important building blocks for setting up a suggestion scheme in the company
- Recognizing which key figures are important and meaningful for continuous improvement
- Recognizing process weaknesses by comparing target and actual key figures and eliminating the causes
- Assessing the possible organizational consequences of a continuous improvement process (CIP)
The training course has a modular structure and consists of 10 classroom and online seminar days.
Module 1: Process Improvement Practice (3 days)
- Generative AI (ChatGPT, Claude, Perplexity, etc.) in a process context
- Basics of process management/design
- Process elicitation and modeling
- Process analysis
- Elicitation of process requirements
- Process design
- Process evaluation
- Communication of process implementation
Module 2: Strategic process management (3 days)
- Strategic process organisation (1 day)
- Basics of process management
- Strategy development
- Introduction process map (2 days)
- Process architecture
- Process check
- Process vision
- Process prioritisation and roadmap
Module 3: Continuous Improvement Process CIP (3 days)
- Overview of process management and continuous improvement
- Process management organisation
- Process objectives/ key performance indicators
- Process performance measurement
- Process cockpit
- Process performance diagnosis and control
- Process management - development
Module 4: Practical transfer and conclusion (1 day) – mandatory module
- In the final module you will put your newly acquired knowledge to the test.
- Dr Guido Fischermanns' "Praxishandbuch Prozessmanagement" addresses these issues with concrete guidelines, precise technical explanations and numerous application tips. The work follows a didactically successful, complete and consistent "red thread". All methods and techniques are explained using a continuous case study. The book thus provides you with comprehensive material for your practical work.
This training is aimed at specialists such as process managers, BPM experts, process organisers, (in-house) consultants, project managers as well as managers and employees who are responsible for designing and managing processes.
There are no formal admission requirements. Initial practical experience in the field of process management is an advantage.
After successful participation and passing the multiple-choice test, you will receive the Process Management Diploma.
This course is conducted in cooperation with our partner SGO Business School.