Course
Digicomp Code 671CAS
CAS Process Management («671CAS»)
Course facts
- Gaining a complete understanding of process management
- Learning about the key approaches to optimal process design and mastering all common process tools
- Understanding the steps involved in continuous process control and optimization
- Introducing company-wide process management in your own company
- Implementing high-level process management in practical work
The training course has a modular structure and consists of a total of 17 on-site and online seminar days as well as supplementary web-based training (WBT) for individual consolidation. The CAS Process Management training course covers all relevant topics for acquiring comprehensive skills for the efficient design of processes: in addition to plan-driven approaches, feedback-oriented agile methods are also taught.
Module 1: Process Improvement Practice (3 days)
- Generative AI (ChatGPT, Claude, Perplexity, etc.) in a process context
- Basics of process management/design
- Process elicitation and modeling
- Process analysis
- Elicitation of process requirements
- Process design
- Process evaluation
- Communication of process implementation
Module 2: Agile process management with AI (2 days)
- Artificial intelligence in the process context
- Artificial intelligence and agility
- ChatGPT, Claude, etc. – Creating prompts
- Fundamentals of agility and processes
- Agile strategic process organization
- Agile process design
Module 3: Continuous Improvement Process (CIP) (3 days)
- Overview of process management and continuous optimization
- Organization of process management
- Process objectives/key performance indicators
- Process performance measurement
- Process cockpit
- Process performance diagnosis and control
- Process management – development
Module 4: Strategic Process Management (3 days)
- Strategic Process Management Part 1 (1 day)
- Fundamentals of Process Management
- Strategy Development
- Strategic Process Management Part 2 (2 days)
- Process Architecture
- Process Check
- Process Vision
- Process Prioritization and Roadmap
Module 5: Organizational Development – Personal and Social Competence (2 days)
- Levels and fields of action in organizational development
- Self-organization and change
- Communication, feedback, and mindset
- Agility and resonance-based (self-)leadership
- Group dynamics and team development
- Values and principles of self-organized teams
- Corporate culture diagnosis and further development
- Culture hacks – micro intervention in the organization
Module 6: Business Process Model Notation (2 days)
- Embedding BPMN in process management
- BPMN elements from A for artifacts to T for typed events
- Collaboration models
- Conversations
- Choreography
- Topics related to BPMN (automation, CMMN, etc.)
Module 7: Practical transfer and conclusion (2 days) – compulsory module
- In the final module, you will demonstrate your newly acquired knowledge. The exam consists of:
- Multiple-choice test
- BPMN modeling
- Exam workshop
This training course is aimed at employees in process management, employees in the organizational area, process managers and process analysts, managers with process responsibility, managers and employees in corporate and human resources development, as well as interested employees from organizational and specialist departments.
There are no formal admission requirements. Initial practical experience in the field of process management is an advantage.
The performance record consists of full attendance (at least 80%), a written exam, an exam workshop in the final module, and one compulsory module, which must be 100% attended. You will receive the «CAS Process Management» certificate (15 ECTS credits).
This training course is conducted in cooperation with our partner SGO Business School. The CAS and the ECTS points are awarded by Hochschule für Wirtschaft Zürich (HWZ).