Event
REFAIR
DigiApéro: GenAI in ITSM: How Zurich Airport Is Setting New Standards («REFAIR»)
Course facts
Immerse yourself in the world of Generative Artificial Intelligence (GenAI) and find out how this technology is changing IT Service Management (ITSM). Roland Pfenninger, Team Leader IT Service Management at Zurich Airport, will lead you through the evening and offer you an exclusive insight into the latest developments and applications of GenAI, specifically tailored to the requirements and challenges of airport operations.
Experience practical examples and best practices from Zurich Airport that show how GenAI is already being used successfully in ITSM today, from automated ticket processing to proactive troubleshooting.
We will demonstrate how GenAI optimizes processes, reduces costs and improves service quality.
Register now for the free DigiApéro and gain insights into a real use case with GenAI in service management as well as answers to the following questions:
- Does it have to be GenAI? What does existing AI do in ITSM?
- How has the customer experience been improved by GenAI?
- How does GenAI support agents in their day-to-day work?
- Which processes are automated by GenAI?
We look forward to meeting you and to an exciting exchange of ideas over drinks afterwards.
Can't attend on site? Register anyway. The event will take place hybrid, so you can join in flexibly via Zoom.
This event is particularly interesting for
- IT managers
- Service management managers
- IT operations managers
- IT service managers
- IT accountants
- IT portfolio managers
About the speaker
Roland Pfenninger is Team Leader IT Service Management at Zurich Airport. In his role, he is responsible for the use and further development of the ITSM solution SMAX from OpenText and for monitoring. An important focus is placed on the regular revision of ITSM processes. Another important focus is on automation.