Course
digicode: IT45
ITIL® Version 5 Foundation – Bridge Training
Course facts
- Understanding the key concepts of ITIL®, in particular the fundamentals of digital product and service management and the service economy
- Knowing how service relationships and the digital product and service lifecycle contribute to value creation in modern organizations
- Learning about the four dimensions of ITIL® service management and how they interact
- Understanding the purpose and components of the ITIL® service value system
- Knowing the activities of the service value chain and understanding how they work together to create value
- Understanding the importance of value streams, including value stream analysis and value stream management in digital organizations
- Understanding how ITIL® contributes to the optimization of organizations and the development of professional competencies
- The four dimensions of service management
- Key concepts of digital product and service management
- The digital product and service lifecycle
- The ITIL® Service Value System
- Identifying, mapping, and managing value streams
The course content/learning objectives are based on the official syllabus.
Keynote speeches paired with short discussions
This course is aimed at ITIL® 4 Foundation-certified individuals who want to learn about the differences between ITIL® 4 and ITIL® Version 5 in a compact format and at the same time obtain the current ITIL® Version 5 Foundation certificate.
An ITIL® 4 Foundation certificate is required to participate in this course.
The exam is currently only available in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: multiple-choice exam questions, number of questions: 20, duration: 30 minutes, no aids allowed
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.
ITIL® is a registered trademark of PeopleCert, used with the permission of PeopleCert. All rights reserved.