Course
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AI Governance
Course facts
Download as PDF- Understanding the key concepts of AI and AI governance, and contextualizing them within management, leadership, regulation, and IT governance
- Understanding the ITIL® AI Capability Model and contextualizing various AI capabilities, use cases, and associated opportunities and risks
- Identifying and assessing the impact of AI on value creation, business outcomes, corporate functions, digital strategy, transformation, and sustainability
- Understanding and applying the ITIL® AI Governance Model to contextualize key governance requirements, responsibilities, controls, and human oversight
- Applying the ITIL® model for advancing AI governance to assess existing governance structures and derive appropriate improvement measures
- Classifying regulatory, ethical, and external requirements, as well as governance aspects, when using third-party AI and shadow AI
- Analyzing real-world AI governance scenarios to identify governance gaps and risks and derive appropriate measures for the responsible use of AI
1 Introduction
- AI in the organization
- Governance, Management, and Leadership
- Key Concepts of ITIL®
2 Introduction to Artificial Intelligence
- Definition of AI
- Types of AI
- Characteristics of Artificial Intelligence
- The ITIL® AI Capability Model
3 AI in Industry and Business Functions
- AI, shared value creation, and business results
- AI use cases across various industries
- AI deployment in different business functions
- Complementary approaches to AI-supported work
- AI in digital strategy and transformation
- Opportunities and risks of AI adoption
- Sustainable and responsible AI
4 What Constitutes Good AI Governance
- The need for good AI
- Characteristics of good AI governance
- Governance focus: control and responsible management
- The AI governance maturity model
- Adapting AI governance
5 Introduction to the Model for Further Developing AI Governance
- Assessing and stress testing the existing governance system
- Designing adjustments
- Implementing improvements
- Maintaining the AI governance system
- Compliance, regulation, and AI governance for third-party providers
6 Practical Application of AI Governance
7 AI Governance, Frameworks, and Standards
- PRINCE2® and the DevOps Institute Framework
- AI governance, ITIL®, and the DevOps Institute
- AI governance, ITIL®, and PRINCE2®
- AI governance and external standards
- National and international regulations
The course content and learning objectives are based on the official syllabus
This two-day training covers the material in the official syllabus. Exercises and discussions help reinforce the material and facilitate group reflection. Sample exams and quizzes provide targeted and structured exam preparation.
Plan to spend at least 15 hours outside of class preparing for and following up on the training.
This course is for you if you want to manage the use of AI in your organization in a responsible, effective, and sustainable manner. It is aimed at professionals and executives who want to understand AI governance, further develop existing structures, and balance opportunities, risks, and regulatory requirements.
This is the right course for you if you want to bridge the gap between AI innovation, business value, risk management, and responsible governance.
There are no formal prerequisites for this course.
The exam is currently available only in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend that you take the exam on a personal computer or laptop, as company laptops often have restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: multiple-choice exam questions, number of questions: 40, duration: 90 minutes, closed book
During the exam, you will use the «ITIL® Car Rental Scenario», which provides the background information for the exam questions.
This is an «open-book» exam. You may use the official book «AI Governance» and take notes in it. No other reference materials are permitted.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.
ITIL® is a registered trademark of PeopleCert, used with the permission of PeopleCert. All rights reserved.