Course
macOS Support Essentials 14 – Sonoma («MACOS5»)
Acquire the knowledge to optimally support macOS Sonoma users. The course includes lectures, demonstrations, group discussions and practical exercises that convey practical experience.
Duration
3 days
Price
2'550.–
Course documents
Digicomp courseware
Course facts
- Using macOS Sonoma tools and resources for troubleshooting
- Understanding macOS Sonoma features and functions, including how to find more information about macOS Sonoma
1 Installation and Configuration
- Update, upgrade, and reinstall macOS Sonoma
- Set up and configure macOS on an individual Mac
- Introduction to the command-line interface
- Use macOS Recovery
2 User Accounts
- Manage user accounts and user home folders
- macOS security and password management
3 Data Management
- Use hidden items, shortcuts, file archives, metadata, and Spotlight
- Manage system resources and Time Machine
4 File Systems and Storage
- Manage file systems, storage, encryption, permissions, and file sharing
5 Apps and Processes
- Install, manage, and troubleshoot apps
- Manage documents
6 Network Configuration
- Manage basic and advanced network settings
- Troubleshoot network issues
7 Network Services
- Manage network services
- Manage host sharing and the personal firewall
8 System Management
- Manage printers & scanners
- Troubleshoot peripherals
- Troubleshoot Startup and System IssuesMonterey
This course is designed for help desk specialists, technical coordinators, service technicians and anyone who supports Mac users. Technicians or power users who maintain a running OS-X network, as well as people who provide support at the workplace and use Macs.
Basic knowledge of macOS and computer navigation.