Course

macOS Support Essentials 14 – Sonoma («MACOS5»)

Acquire the knowledge to optimally support macOS Sonoma users. The course includes lectures, demonstrations, group discussions and practical exercises that convey practical experience.
Duration 3 days
Price 2'550.–
Course documents Digicomp courseware

Course facts

  • Using macOS Sonoma tools and resources for troubleshooting
  • Understanding macOS Sonoma features and functions, including how to find more information about macOS Sonoma

1 Installation and Configuration

  • Update, upgrade, and reinstall macOS Sonoma
  • Set up and configure macOS on an individual Mac
  • Introduction to the command-line interface
  • Use macOS Recovery

2 User Accounts

  • Manage user accounts and user home folders
  • macOS security and password management

3 Data Management

  • Use hidden items, shortcuts, file archives, metadata, and Spotlight
  • Manage system resources and Time Machine

4 File Systems and Storage

  • Manage file systems, storage, encryption, permissions, and file sharing

5 Apps and Processes

  • Install, manage, and troubleshoot apps
  • Manage documents

6 Network Configuration

  • Manage basic and advanced network settings
  • Troubleshoot network issues

7 Network Services

  • Manage network services
  • Manage host sharing and the personal firewall

8 System Management

  • Manage printers & scanners
  • Troubleshoot peripherals
  • Troubleshoot Startup and System IssuesMonterey

This course is designed for help desk specialists, technical coordinators, service technicians and anyone who supports Mac users. Technicians or power users who maintain a running OS-X network, as well as people who provide support at the workplace and use Macs.

Basic knowledge of macOS and computer navigation.

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