Course
digicode: DVAWCC
Build Agents with CX Agent Studio
Learn to create, deploy, and integrate end-to-end text and voice agents using CX Agent Studio. You will design multi-agent architectures, use data stores, integrate with digital/telephony channels, and evaluate performance.
Duration
2 days
Price
1'500.–
Course facts
Download as PDF- Designing multi-agent architectures and developer-first workflows
- Evaluating CX agent performance
- Implementing deterministic logic
- Creating and maintaining data stores that enhance CX agents
- Deploying a CX agent to various digital channels
- Leveraging CX agent tools and connectors to integrate with various providers
- Escalating to human agents
- Applying industry best practices for a successful launch
- Utilizing Native Audio to configure natural voice-based interactions
- Then and now
- AI agents and conversational AI solutions
- Gemini Enterprise for Customer Experience (CX)
- CX Agent Studio overview
- Refresh your knowledge about AI agents on Google Cloud and CX Agent Studio
- Create production-ready agents in CX Agent Studio
- Activities Lab: Create CX agents ready for production
- Topics Product demonstration
- Build and refine multi-agent architecture
- Hybrid versus deterministic agents
- Make your CX agents enterprise ready
- Design multi-agent architectures to manage complexity
- Apply best practices for instructions
- Implement deterministic logic
- Configure enterprise-ready features
- Activities Lab: Use CX Agent Studio memory and deterministic capabilities
- Topics Programmatic access to CX Agent Studio
- Evolution of audio in AI Agents
- Build agents programmatically
- Configure and troubleshoot Native Audio voice agents
- Activities Lab: Configure and troubleshoot voice-based agents in CX Agent Studio
- Topics Introduction to Agent Search and data store agents
- Core capabilities and technical advantages of data store agents
- Use cases for data store agents
- Phases of data store agent implementation
- Create a data store in CX Agent Studio
- Connection and configuration
- Common search configurations
- Common issues and troubleshooting
- Differentiate between data store types
- Create a data store
- Leverage data stores and connectors
- Activities Lab: Leverage data store and connectors in your CX Agent Studio
- Topics Foundations and methods of CX Agent evaluation
- Test case development and metrics
- Advanced tuning and runs
- Align agent responses with defined company rules
- Configure guardrails to protect your CX agent
- Set up Memory for a CX agent
- Implement custom webhooks
- Activities Lab: Evaluate CX Agent Studio and implement the Quality Hill Climbing process
- Lab: Use CX Agent Studio memory and deterministic capabilities
- Topics Integrate CX agents with first- and third-party providers
- Digital channel integrations
- Third-party telephony integration
- Human escalation to third-party services
- Human escalation to Gemini Enterprise for CX
- Integration with Agent Assist
- Gemini Enterprise for CX integration through the API
- Deploy the CX agent to various digital channels
- Escalate to human agents using Google Cloud CCaaS and Gemini Enterprise for Customer Experience
- Integrate with third party telephony services
- Activities Lab: Deploy agents to the web and third party channels from CX Agent Studio
- Topics Strategic alignment and planning
- Success metrics and visibility
- Launch execution and technical readiness
- Trust, safety and global readiness
- Outline the industry best practices for a successful launch
- Recall available compliance languages